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Tuning in to customers

We provide transparent multi-disciplinary recruitment and supply management services that help businesses increase profitability. We supply services that simplify specific recruitment processes – including all forms of partial and complete outsourcing, and managed services. 

We manage processes effectively which help save our customers time, deliver cost savings, and provide visibility and control of large workforces while ensuring compliance.  Each client is unique: we will see the world through our customers’ eyes so that the service we deliver reflects their individual requirements.

Our clients include Air Liquide, Alcatel Lucent, City of London, London Borough of Richmond, London Borough of Tower Hamlets, Eversheds, Friends Life, Hertfordshire City Council, John Lewis Partnership, Luton Borough Council, North East Utilities and Willis, to name a few.

Managed Service Programmes (MSPs)

MSPs refer to the outsourcing of contingent labour (temporary and contract workers).  Across the Group, we operate various supply models within our MSP programmes, including:
  • Neutral vendor: assignments are filled by a list of suppliers that we manage for the client, with no single supplier dominating the supply chain.  Comensura is our specialist with a customer base which includes Alcatel Lucent, City of London and the Eastern Shires Purchasing Organisation (ESPO)

  • Master vendor: most assignments are filled directly by the Group and second-tier agencies are only used when the Group is unable to supply.  Guidant, working closely with the expert brands within the Group, is our master vendor specialist. These innovative models combine the operational expertise of Guidant with the unrivalled delivery capability of the Group to the benefit of our customers. Examples include the John Lewis Partnership, British Airways and Syngenta

  • Hybrid vendor: generalist roles are filled by a single/master supplier and niche roles are filled by multiple specialist suppliers. Guidant leads the market in this type of service, partnering with customers like Willis Insurance, and in the US, United Airlines, Shutterfly and Duke Energy.

Recruitment Process Outsourcing (RPOs)

RPOs refer to the outsourcing of permanent recruitment. Through our RPO programmes we maximise candidate attraction through the use of our client’s brand, improve the candidate experience and increase selection efficiency. We also minimise agency spend; drive referral schemes and internal mobility; minimise hiring manager time in the process while maximising their experience; manage all aspects of the pre-employment screening process; generate employment contracts and support the on-boarding process.  Key customers for this service include Friends Life, Eversheds and Diligenta. 
 
Across all of our outsourced programmes we provide proprietary technology, dedicated resources (although not always based on the client’s premises), tried and tested processes and sophisticated supply chain management. The balance of each of these elements varies from client to client, depending on the challenges they face and the objectives of their programme.
Our Managed Service providers
Our teams have been streamlining the recruitment and hiring processes within some of the world’s largest companies for decades. This track record proves they have the skills and experience to make the same improvements for our customers.
 
Guidant Group and Comensura are the Impellam Group companies that provide full-scale managed services. Click on the logos below for more information.
 
   
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Our teams have been streamlining the recruitment and hiring processes within some of the world’s largest companies for decades. This track record proves they have the skills and experience to make the same improvements for our customers