A core part of our strategy is to see the world through our
customers’ eyes and make sure we are working with them to make their
businesses better. United Airlines have been working with Impellam North
America since 2000 through our CORESTAFF Services brand where we were
the primary supplier of non-IT staff for the airline.
Over the last three years, and as United Airlines’ needs have
changed, the Impellam North America team have worked closely with
stakeholders to evolve the service, firstly by adding IT staffing
services and ultimately by rolling out our Managed Service Programme
(MSP) for the IT division under the Guidant Group brand. We now manage a
workforce of some 1,000 temporary staff and contractors for United, 400
of which are IT contractors and the remainder across a wide spectrum of
United’s operations, including Airport Operations, Finance, Flight
Operations, Human Resources, Technical Operations and Reservations.
In addition to fulfilling all United’s contingent recruitment
needs, Guidant Group is proactively engaged in running strategy sessions
for retirees and voluntary early retirees, providing support for
temporary workers between assignments and managing United’s internship
programmes. United benefited from an integrated recruitment programme
and full visibility and control of their contingent workforce.