Employee Experience Ambassador

Guidant Global, part of Impellam Group is committed to collaborating, thinking creatively, and delivering new and better talent solutions for the workplace of today. All of our workforce solutions are delivered based on the unique challenges of each client. Simply put, the ultimate mission of Guidant Global is to challenge and transform the one-size fits-all, quick-fix, impersonal, and rush-to-revenue approach which prevails across the MSP market today by delivering solutions in a better way. We are led by our long-held values and guiding principles, which you can explore below.

The Employee Experience Ambassador is responsible for the processing and coordination of all activities associated with W-2 payroll workers as requested through our MSP service offering. These workers can engage through multiple means; customer identified workers, transitioned workers from other suppliers and workers who do not qualify as Independent Contractors. The Employee Experience Ambassador will be responsible for managing onboarding activities, contractual compliance, and ongoing worker administration.

Key Duties:

• Coordinate with Customers, candidates, Payroll, and other internal departments for the purposes of engaging resources as W2 payroll employees where appropriate so that candidates may be engaged to support Bartech customers appropriately. Duties include:
• Act as single point of contact for Pre-Selected/Pre-Identified W2 employee candidates
• Present offer of employment, coordinate start dates
• Collect missing onboarding and background documents
• Thoroughly explain the onboarding process to the candidate
• Coordinate all new hire paperwork
• Understand and communicate benefits and company policies
• Communicate with Program Management Office (PMO) regarding the status of new candidates in process
• Oversee compliance requirements
• Participate in Quarterly/Annual audits for assigned customer
• Weekly reconciliation of Pay VS Bill. Complete Timecard adjustment, provide correct training to associates to avoid future corrections.
• Work individually or with team members to complete employee orientations
• Comply with company rules, regulations, policies, procedures work instructions
• Responsible for performance of Quality System procedures related to this job description
• Act as a liaison with HR regarding ADA/FMLA requests
• Maintain contact with employee to ensure an overall enjoyable employment experience

What we need from you:

• Recruiting and Staffing Industry
• Adhering to Service Level Agreements
• Microsoft Excel, Word, Adobe Acrobat Reader
• Document control and management
• Ability to:
• Communicate extremely well, both verbally and in writing
• Operating with a sense of urgency
• Think critically
• Organize, plan, and prioritize work while being flexible to changing needs
• Evaluate information to determine compliance with standards
• Work effectively and strategically with minimal direction

Preferred Experience:

1-2 years of experience in Human Resources

Customer Service Experience; call center experience is a plus although this is not a call center role.

1-2 years of experience within the Staffing, VMS or MSP or similar service industries.

Required Education:

Associates or bachelor's degree in HR or related field is preferred. High School diploma or equivalent is required.

Guidant Global, part of Impellam Group is committed to collaborating, thinking creatively, and delivering new and better talent solutions for the workplace of today. All of our workforce solutions are delivered based on the unique challenges of each client. Simply put, the ultimate mission of Guidant Global is to challenge and transform the one-size fits-all, quick-fix, impersonal, and rush-to-revenue approach which prevails across the MSP market today by delivering solutions in a better way. We are led by our long-held values and guiding principles, which you can explore below.

Impellam NA/Bartech staffing is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

If you are in need of an accommodation to participate in the recruitment and hiring process, please contact our Talent Acquisition team at talent_hr@impellam.com.