IT Service Management Specialist

IT Service Management Specialist
Permanent
Remote position with occasional travel to our Luton Office. Once a month.

The Role:

We are looking for an IT Service Management Specialist to work within the IT Team. You will be responsible for covering administrative tasks such as GDPR requests, reporting, starter and leaver processing and ITIL Management processes.

Key Responsibilities:

• Process GDPR Requests (Data Erasure Requests and Subject Access Requests)
• Monthly KPI and License reporting
• Complete Reports for Priority / Major Incidents
• Email Retrieval Requests
• Processing starter and leavers requests
• Review and Process requests for Change
• Reporting and managing Problems
• Updates to Documentation Guides and Knowledge Base
• Support configuration of ITSM tool
• Continuously identify and implement improvements in service capabilities, including process refinements and additional support tools

Essential Skills/Experience:

• Significant experience of using Active Directory / Office 365
• Experience in creating and reporting on KPIs
• Background in service desk/service desk management
• Understanding of ITIL processes
• Attention to detail
• Excellent Communication skills
• Good organisation skills

What Can We Offer You?

• A competitive salary package
• 25 days annual leave plus public holidays, and your birthday off
• Company pension
• Blended working - from home and our Luton office
• Benefits
• An environment where your learning and development is supported through a range of various learning tools and courses

Impellam is a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market leading brands work across a broad spectrum of industries and job categories throughout North America, the UK and Europe and Asia Pacific.

At Impellam we believe in the power of work.

Through the power of work, we build better businesses and help people lead more fulfilling lives.
Our strength lies not just in our brands, and their specialist vertical markets and regional knowledge, but in how we are united by one purpose, one culture, one driving force.
We call it Virtuosity. It's why we're different. It's our determination to do even more and to always be ambitious and brave for our customers and candidates.
None of this would be possible without a culture based on trust. That's why we have an ambitious vision to be the world's most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers, and our investors in equal measure.
We trust our Virtuosos and give them the freedom and autonomy to do the right thing, to adapt and see the possible in the impossible. We make sure people make the difference.
Together, we can deliver a world where you'll always have exceptional people doing exceptional work.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.