IT Service Improvement Manager

IT Service Improvement Manager
Permanent
Remote - Occasional travel to Luton Office. Once a month.

The Role
We are looking for an IT Service Improvement Manager to work within the IT Team. You will be responsible for providing Service Improvement advice, guidance and options to improve and enhance the current Group Service delivery function, as well as owning and running ITIL processes within the Group.

Key Responsibilities:

• Identifying and suggesting possible Service improvements
• Determining Service improvements based on Stakeholder engagement or issue resolution
• Providing accurate information on Service Improvement initiatives
• Creating and maintaining comprehensive ITIL management strategies for Impellam
• Fostering positive relationships with internal stakeholders and suppliers
• Proactively communicating service delivery updates and improvements
• Implementing policies for the acquisition, maintenance, relocation and disposal of assets
• Prioritising customer satisfaction by managing service quality, response times, and user experience

Essential Skills/Experience:

• In-depth knowledge of IT service management frameworks, such as ITIL
• Proficiency in IT service tools and technologies
• Strong analytical, problem-solving, and decision-making skills
• Ability to prioritize tasks and resources effectively
• Excellent communication skills
• Good customer service skills
• Proven experience as a help desk technician or in a customer support role
• ITIL or Change Management Certification

What Can We Offer You?

• A competitive salary package
• 25 days annual leave plus public holidays, and your birthday off
• Company pension
• Blended working - from home and our Luton office
• Benefits
• An environment where your learning and development is supported through a range of various learning tools and courses

Impellam is a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market leading brands work across a broad spectrum of industries and job categories throughout North America, the UK and Europe and Asia Pacific.

At Impellam we believe in the power of work.

Through the power of work, we build better businesses and help people lead more fulfilling lives.
Our strength lies not just in our brands, and their specialist vertical markets and regional knowledge, but in how we are united by one purpose, one culture, one driving force.

We call it Virtuosity. It's why we're different. It's our determination to do even more and to always be ambitious and brave for our customers and candidates.
None of this would be possible without a culture based on trust. That's why we have an ambitious vision to be the world's most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers, and our investors in equal measure.
We trust our Virtuosos and give them the freedom and autonomy to do the right thing, to adapt and see the possible in the impossible. We make sure people make the difference.
Together, we can deliver a world where you'll always have exceptional people doing exceptional work.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.