VP of MSP Client Strategy

VP of MSP Client Strategy
  • Competitive
    HOUR
  • Direct Hire
  • Atlanta GA, USA Atlanta FULTON CAN 30326
Job Ref: JO000099968
Category: Administrative
Date Added: 19 March 2021


Vice President of MSP Client Strategy

The role of VP is to oversee and actively manage your portfolio of Extended Workforce Staffing MSP customers. Responsible for maximizing opportunity across this client base and through effective relationship management you will innovate, expand and continually improve your portfolio. Leveraging external and market intelligence on a global basis to facilitate strategic talent discussions leading to retention, customer closeness and implementing industry best practice across our solutions.

  • To build strong, lasting relationships across a wide range of stakeholders at multiple levels, from leaders within various client business units up to the C suite
  • To understand strategic goals and be able to articulate a solution to deliver
  • To provide exceptional insight and strategic direction aligning to your clients and our brand proposition
  • Drive engagement and communication at all levels, adapting style to proactively build collaborative, strategic and productive business relationships with customers
  • To drive and take responsibility for expansion, client opportunities and ultimately own the business relationship
  • To be focused on our customers – be an industry SME to support the development of our programs
  • Lead the MSP program leaders who oversee and manage the day to day program operations and solutions, act as an escalation for clients solving their needs, assisting with business reviews and more
  • Program budgetary and P/L management
  • To fully understand the labour requirements of client market sectors, and provide thought-based leadership in consideration of trends / changes that occur
  • To create and action a structured account strategy that demonstrates an understanding of the local markets within the client portfolio
  • To own and evolve the client governance and stakeholder map, identifying the appropriate layering and expertise required at any given time
  • Consistent/improved hiring manager & stakeholder satisfaction & NPS
  • < SG&A as a % of Gross Profit
  • Top line revenue & income growth
  • Improved account penetration (% Wallet Share, Service Lines, New Business Units / Geographies)
  • Customer retention
  • Exceed client SLA/KPI performance
  • Maximization of LAMP
  • Program performance and maturity modelling
  • 7+ years of Extended Workforce MSP industry experience
  • 5+ years managing people in a large MSP account management capacity, and/or regional account management experience
  • Strong with Microsoft Office tools including Excel, PowerPoint
  • Strong ability to translate data to clients, find solutions within data and deliver recommendations
  • Experience building client relationships and expanding MSP programs
  • Experience presenting to C-level executives and to leaders of client business units
  • Demonstrated experience managing large, complex accounts or projects
  • Superior consulting, leadership, management, interpersonal and mentoring skills
  • Bachelor's degree

"Guidant Global is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law."

Impellam Group
19/04/2021 12:00:00
USD 0.00 0.00 Hour
Contact Consultant:
Cheryl Krpata

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