Operations Support Manager

Operations Support Manager
  • Competitive
  • Direct Hire
  • atlanta GA atlanta FULTON CAN
Job Ref: JO000100204
Category: Administrative
Date Added: 31 August 2021

Operations Support Manager

  • Responsible for prioritizing regional client needs and ensuring the daily maintenance of accounts is executed in a timely manner.
  • Provides support and guidance for Operations Coordinators managing the day-to-day operations, related to contingent worker on-boarding and off-boarding, extensions, conversions, time/expense entry and invoicing, data management in VMS as related to new contingent workers, etc.
  • Partners with Client Strategy Program Managers and Talent Delivery and SOW Operations Managers to recommend program/system enhancements on behalf of clients, understanding that client’s goals, objectives, and business plans; provide weekly/monthly/quarterly reporting for program activities, SLA/KPIs, trend analysis, diverse spend, as well as ad hoc reporting requests related to client operations.

Activities and accountabilities:

  • Provides and maintains process flows, user guides, quick reference guides, on-boarding checklists
  • Trains new Operations Coordinators on client and VMS systems
  • Completes audits for contract compliance (rate compliance, on-boarding checklists, etc.)
  • Assists clients with decisions related to worker transitions, conversion fee calculations, invoicing questions
  • Educates suppliers re: VMS activities when worker errors or trends are identified
  • Providing updates and recommends best practices for program and/or system enhancements to Client Strategy Program Managers, Talent Delivery Managers, and Client
  • Helps prepare for Supplier Forums with Client Strategy and/or SRM and communicate VMS updates to suppliers as needed
  • Maintain daily, weekly, monthly, quarterly reports as necessary
  • Interprets data with market context and industry insights for client review
  • Maintain client specific program documentation as necessary
  • Support Level 1 Helpdesk requests
  • Special projects and other duties, depending upon program requirements

Technologies Utilized:

  • List out VMS used in per region

Industry-related skill and knowledge requirements:

  • Staffing Industry best practices
  • MSP, recruiting and/or HR experience

Professional skills requirements:

  • Written/Verbal communication – detailed, organized, and concise, with proper tone and flow
  • Listening and comprehension
  • Analysis and problem-solving
  • Technical experience with industry-leading VMS technologies

Personal skills requirements:

  • Customer service orientation
  • Excellence focused
  • Organization, planning and work prioritization in dynamic program environment
  • Ability to prioritize tasks appropriately
  • Professionalism in work product and behavior
  • Detail orientated
  • Ability to work independently in high-volume, high-stress environment

Required Experience:

  • Minimum 5-10 years of staffing or MSP or related experience
  • Microsoft Office with strong abilities with Excel (spreadsheet, pivot tables, formulas, etc.)
  • Team management experience preferred
  • Bachelor’s degree or equivalent combination of education and experience

"Guidant Global is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law."

Impellam Group
31/10/2021 12:00:00
USD 0.00 0.00 Hour
Contact Consultant:
Angela Rodriguez

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