If you're a coordinator with a passion for working with people and resolving issues then Comensura is looking for an engaging and collaborative Advisor to manage and deliver excellent customer service to a portfolio of our customers.
In this role, you will ensure all our customers needs are met in line with contract requirements to maximise Comensura's performance. In addition to ensuring all stakeholders receive an experience in-line with the Comensura promises.
We care about creating a diverse and friendly work culture - so we welcome people from all backgrounds with different perspectives, ideas and experiences. At Comensura, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive family.
Some of the key areas you'll be working in and delivering each day:
- Looking after the service delivery to our customers, ensuring efficient and effective first call resolution in line with the SLA and KPI's of the contract.
- Proactively you'll be ensuring that all matters concerning fulfilment, customer queries, admin and our internal supplier system are successfully resolved at the first point of contact.
- You'll answer a high volume of calls to ensure abandonment rate and average answer times to be maintained in alignment with SLA's, and you'll manage no shows, back-fill any roles and communicate cancellations to clients and suppliers.
This job will involve administering all aspects of the fulfilment process. You'll be required to support the implementation process of new customers, ensuring our customers get the best onboarding service from Day 1!
If you're looking to develop your career within a highly collaborative team, please apply now!
We genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. At Comensura, we are searching for people that share our excitement and passion for what we do, and we will continue to grow the Comensura Family with brilliant people from all different backgrounds, perspectives and experiences, celebrating our individualities and knowing that collectively we make the difference.
We strongly encourage applications from candidates with a disability and commit to interview you if your application meets the minimum criteria for the role - just tell us when applying.
We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses applying.
To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.
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