Billing Administrator

Impellam Group is a connected group providing global workforce and specialist recruitment solutions.​

Our strength lies not just in ​our brands, and their specialist vertical markets and regional knowledge, but in how we are united by one purpose, one culture, one driving force.​ We call it Virtuosity. It's why we're different. It's our determination to do even more and to always be ambitious and brave for our customers and candidates.​ Our customers see our Virtuosity every day in the way we are innovative and creative.​ They see it in our authenticity, in the ​way we keep our promises and in how ​we break down the barriers to unleash people's potential. Our operations span time zones across 70 locations in North America, Asia Pacific, the UK and Europe.

Every year, we connect carefully chosen candidates with good work at all levels. ​We believe in the power of work. ​It should have purpose and make ​a difference.​

Through the power of work, we build better businesses and help people lead more fulfilling lives.​

About the Role

We are looking for a Billing Administrator to work in either one of our Luton or Leeds offices. The role will require timely and accurate reconciliation of Self Bills received from clients and maintenance of related Client Accounts. You'll complete all administration tasks within timescales and according to client specific requirements. Reporting and escalation of issues to the Team Leader which may impact on meeting required deadlines.

Key Responsibilities

• Ensure all Self Bills are reconciled in accordance with set deadlines and to a standard process.
• Give feedback and accurate information to Operations teams and clients.
• Raise Adjustments to correct differences and identify the reasons for any differences.
• Liaise with Clients and Operations teams to resolve queries and prevent recurrence of issues.
• Make sure all Freshdesk email tickets are resolved within their SLA.
• Continuously consider process improvement and strive to improve team efficiency.
• Provide high level of customer service to both internal and external clients.
• Ensure internal accounts are set up and maintained accurately.
• Escalate issues that impact on the completion of tasks to the Team Leader
• Liaise with other Finance functions (credit control, payroll, management accounts, and purchase ledger) to resolve issues in end-to-end processes as required.

What we're looking for

• Intermediate to Advanced Excel skills with experience including PIVOT Tables essential and being comfortable with formulas such as CONCATENATE, VLOOKUP and SUMIF.
• Ability to communicate both internally and externally.
• Disciplined approach to managing own workload whilst working to agreed targets and deadlines.
• The ability to pay attention to detail whilst working to strict deadlines.
• IT literate (Microsoft Office experience is important)
• Process improvement.
• Able to understand basic business accounting e.g. vat calculations, pay and charge rates.

What Can We Offer You?

You will work within an organisation where your abilities and creativity are acknowledged and encouraged; and as part of a team whose passion for learning and development and having a positive impact on performance are the driving force for getting out of bed in the morning! Working in this new role within a global team, you will be integral to the delivery of our organisational strategies. We offer a range of benefits including a service-related enhanced holiday scheme, birthday off, a flexible benefits scheme with options including private medical and travel insurance and a lifestyle scheme offering discounts on a wide variety of products and services. To apply or for further information please contact us in confidence.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.