UK customers' covid-19 information

As we all come to terms with change in our day-to-day personal and business lives due to covid-19, we want to reassure you, as much as we are able to, that we are taking the necessary steps to ensure the health and wellbeing of our people at work who partner with you, our candidates and our suppliers as well as our approach to business continuity.

To date, we have been closely following and adhering to regional government and local health authority guidance in the UK.

What does this mean for our service to you?

The actions we are taking support our people to stay healthy and safe so they can continue to partner with you and our candidates. Like many companies, for some time now we have encouraged home-working where appropriate. We are here to help you through this period, so please be reassured that we are fully operational across our Managed Services and Specialist Staffing businesses and our people are well prepared and well equipped to attract, engage and place talented, specialist people.

If you would like more information about our response to covid-19, please do contact us here.

What have you done as a business in response to covid-19?

Click here to view our covid-19 statement that confirms our position and activities relating to covid-19.

Click here to view our contingency plan to confirm our preparedness on Business Continuity Plans (BCP).

What are the signs and symptoms of covid-19?

Individuals infected with covid-19 have displayed the following symptoms:

  • Mild to severe respiratory illness
  • Fever
  • Cough
  • Difficulty breathing
  • Loss of sense of taste and smell
What restrictions are in place in the UK?

The government has announced plans to restart the economy and ease lockdown restrictions in England. The "stay at home, protect the NHS, save lives" slogan has been replaced with "stay alert, control the virus, save lives" in England. However, the nations of Scotland, Northern Ireland and Wales have retained the “Stay at home” messaging. People in the construction and manufacturing industry are being "actively encouraged" to go back to work. This also extends to anyone who is not able to work from home. People have been asked to avoid public transport when travelling to work, if they cannot work from home. Instead people have been asked to use cars, cycle or walk. Where they cannot, they must respect social distancing and capacity will be reduced as a result. There are plans to possibly open up the hospitality industry by July. However, this again is subject to the latest data on covid-19.

In Scotland, First Minister Nicola Sturgeon has stressed the "stay at home" message remains in place in Scotland. The once-a-day exercise limit will be removed in Scotland. But Ms Sturgeon said people must still stay close to home and emphasised the move does not extend to picnics, sunbathing or barbeques. The Scottish government will also be speaking to councils about the prospect of re-opening waste and recycling centres. All other measures remain in place for Scotland and have not changed.

In Wales, the First Minister of Wales, Mark Drakeford said from Monday, 11 May, people in Wales will be allowed to go out to exercise locally more than once a day and garden centres can reopen. When asked about when schools might reopen, Mark Drakeford said he was "not convinced" reopening schools in "any significant way" would be right at this point. He added: "we're not going to be reopening schools in Wales during the next three weeks or indeed in June." All other measures remain in place for Wales and have not changed.

In Northern Ireland, Northern Ireland Executive says it will "consider its plan for a phased, strategic approach to recovery". Politicians in NI had emphasised the "stay at home message". The executive has already extended lockdown in NI until 28 May. All other measures remain in place for Northern Ireland and have not changed.

Is Impellam Group still holding events?

All internal events and employee incentive trips have been cancelled until further notice.

Have you closed any of your branches?

We adopted a discretionary work-from-home model on the 17th March and we have closed some of our branches to support the fight against covid-19. There are key locations which remain available for those who are unable to work from home.

Are we meant to be providing candidates with letters to confirm they are travelling to work?

Some organizations are providing their people with letters to ensure that if further restrictions are put in place, they can continue to travel to and from work. However, this is not a legal requirement at this stage.

Should everyone be wearing a face mask?

Facemasks are not recommended as an effective means of preventing the spread of infection. They play an important role in clinical settings, such as hospitals, but there’s very little evidence of benefit from their use outside of these settings.

For more detailed information, please follow local health authority advice.

A candidate has an underlying health condition or is pregnant and we’re concerned, what should we do?

If anyone has a particular underlying medical condition (i.e. lung conditions, heart conditions, severe diabetes, auto-immune diseases, treatment that may affect your immune system, or you are pregnant), the government, Public Health and the NHS are asking all extremely vulnerable people to “shield” themselves from society for a period of 12 weeks. A letter has been sent by the NHS to people who fall into the following extremely vulnerable categories which include:

- Solid organ transplant recipients.

- People with specific cancers: people with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer.

- People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment.

- People having immunotherapy or other continuing antibody treatments for cancer.

- People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.

- People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.

- People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.

- People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).

- People on immunosuppression therapies sufficient to significantly increase risk of infection.

- Women who are pregnant with significant heart disease, congenital or acquired.

The NHS in England has directly contacted people with these conditions to provide further advice.

If someone thinks they fall into one of the categories of extremely vulnerable people listed above and has not received a letter or been contacted by their GP, they should discuss their concerns with their GP or hospital clinician.

For those who are pregnant and worried about coronavirus, you can get advice about coronavirus and pregnancy from the Royal College of Obstetricians and Gynaecologists.

We’re hearing different things, it is confusing

We encourage you to keep abreast of the situation and the most reliable source is your local healthcare provider briefings through a government source:

What happens when a candidate says they think they have covid-19 or the symptoms of a continuous cough and fever?

Under no circumstances will we instruct people to attend work if they have been diagnosed with covid-19 or have the symptoms of a continuous cough and fever. We will refer the candidate to their local health authority for guidance and inform you that the candidate is unable to work, and we will work with you to find a replacement candidate if necessary.

Are you still conducting interviews with candidates?

Yes. However, we restrict unnecessary social contact and where possible, we will conduct interviews digitally.

Should we allow all workers to work from home?

This is ultimately your decision as our client, however we fully support the Government’s advice to allow people to work from home where possible. Click here for a useful document to share with candidates who are working from home. It covers tips on staying productive, and how to maintain good mental and physical health.

What is the government Job Retention Scheme?

The Job Retention Scheme (JRS) is a temporary scheme designed to help employers whose operations have been severely affected by covid-19, to retain their employees and protect the UK economy. All employers are eligible to claim under the scheme and the government recognises different businesses will face different impacts. Further information can be found at:

What do I need to do if I would like to furlough temporary workers?

If you are a customer of ours and you are planning to make any changes to your requirement for temporary workers, we would be grateful if you could contact us in advance so that we can work pro-actively with you on the options available and provide the necessary support to our impacted workers.