UK customers' covid-19 information

As we all come to terms with change in our day-to-day personal and business lives due to covid-19, we want to reassure you, as much as we are able to, that we are taking the necessary steps to ensure the health and wellbeing of our people at work who partner with you, our candidates and our suppliers as well as our approach to business continuity.

To date, we have been closely following and adhering to regional government and local health authority guidance in the UK.

What does this mean for our service to you?

The actions we are taking support our people to stay healthy and safe so they can continue to partner with you and our candidates. Like many companies, for some time now we have encouraged home-working where appropriate. We are here to help you through this period, so please be reassured that we are fully operational across our Managed Services and Specialist Staffing businesses and our people are well prepared and well equipped to attract, engage and place talented, specialist people.

If you would like more information about our response to covid-19, please do contact us here.

What have you done as a business in response to covid-19?

Click here to view our covid-19 statement that confirms our position and activities relating to covid-19.

What are the signs and symptoms of covid-19?

Individuals infected with covid-19 have displayed the following symptoms:

  • Mild to severe respiratory illness
  • Fever
  • Cough
  • Difficulty breathing
  • Loss of sense of taste and smell
What restrictions are in place across the UK?

- For guidance on what restrictions are in place in England visit:

- For guidance on what restrictions are in place in Scotland visit:

- For guidance on what restrictions are in place in Wales visit:

- For guidance on what restrictions are in place in Northern Ireland visit:

Is Impellam Group still holding events?

All internal events and employee incentive trips have been cancelled until further notice.

Have you closed any of your branches?

We adopted a discretionary work-from-home model on the 17th March and we have closed some of our branches to support the fight against covid-19. There are key locations which remain available for those who are unable to work from home.

Are we meant to be providing candidates with letters to confirm they are travelling to work?

Some organizations are providing their people with letters to ensure that if further restrictions are put in place, they can continue to travel to and from work. However, this is not a legal requirement at this stage.

Should everyone be wearing a face covering?

Rules and regulations regarding face coverings vary across the regions that we operate in. For more detailed and up-to-date information, please follow local health authority advice.

A candidate has an underlying health condition or is pregnant and we’re concerned, what should we do?

If anyone has a particular underlying medical condition (i.e. lung conditions, heart conditions, severe diabetes, auto-immune diseases, treatment that may affect your immune system, or you are pregnant), please check your local government guidance. 

For those who are pregnant and worried about coronavirus, you can get advice about coronavirus and pregnancy from the Royal College of Obstetricians and Gynaecologists.

We’re hearing different things, it is confusing

We encourage you to keep abreast of the situation and the most reliable source is your local healthcare provider briefings through a government source:

What happens when a candidate says they think they have covid-19 or the symptoms of a continuous cough and fever?

Under no circumstances will we instruct people to attend work if they have been diagnosed with covid-19 or have the symptoms of a continuous cough and fever. We will refer the candidate to their local health authority for guidance and inform you that the candidate is unable to work, and we will work with you to find a replacement candidate if necessary.

Are you still conducting interviews with candidates?

Yes. However, we restrict unnecessary social contact and where possible, we will conduct interviews digitally.

Should we allow all workers to work from home?

This is ultimately your decision as our client, however we fully support the advice to allow people to work from home where possible. Click here for a useful document to share with candidates who are working from home. It covers tips on staying productive, and how to maintain good mental and physical health.

What is the government Job Retention Scheme?

The Job Retention Scheme (JRS) is a temporary scheme designed to help employers whose operations have been severely affected by covid-19, to retain their employees and protect the UK economy. All employers are eligible to claim under the scheme and the government recognises different businesses will face different impacts. Further information can be found at:

What do I need to do if I would like to furlough temporary workers?

If you are a customer of ours and you are planning to make any changes to your requirement for temporary workers, we would be grateful if you could contact us in advance so that we can work pro-actively with you on the options available and provide the necessary support to our impacted workers.