Client Services

We are a leading Global Talent Acquisition and Managed Workforce Solutions provider. Clients across the world trust us to deliver Managed Services and Specialist Staffing in the UK, North America, Asia Pacific and Europe. Working with them are 2,900 Impellam people, bringing a wealth of expertise through our 13 market-leading brands across 70 locations. Underpinning everything we do is our Virtuoso strategy, which recognises it is our people who make the difference.

Virtuosity is a mindset that means our people see opportunities where others do not. Our Virtuosos look ahead to see how our customers’ and candidates’ needs are changing, and we are always ready to adapt and innovate. Everyone at Impellam contributes to our culture of Virtuosity by making a difference and doing the common, uncommonly well. At the heart of our integrated, collaborative business model is a virtuous circle of making and keeping promises, engendering trust and loyalty. By keeping our promises, we retain our clients, candidates and our people for longer and reap the benefits of that longevity.

Impellam provides Managed Services and Specialist Staffing on an international scale. Our experts provide organisations with a wide range of services, from a tech-led HR solution that facilitates growth to a global managed service solution that combines vendor management strategies, contingent workforce solutions, payroll systems and much more. Whatever the talent demand is for your business, our collaborative network of brands leverages our portfolio’s cross-sector expertise to deliver a range of services the Virtuoso Way. Utilising the breadth and depth of expertise across the Group, we provide solutions that can be scaled at a suitable rate for your business. Through our collaborative international brands, we partner with candidates and customers to deliver solutions on a local, regional and global scale. We provide good work for local and global talent – connecting carefully chosen candidates to help build better businesses.
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Impellam has a truly global reach. From Atlanta to Manchester and Sydney; our people work with a diverse mix of customers and candidates across 76 locations, including the UK and Europe, North America and Asia Pac. We have people on the ground worldwide, ready and able to support your staffing and global managed service needs.
We are proud of the unique personalities and heritage of our portfolio of diverse businesses. Each business in the Impellam family is a specialist in its field and through collaboration across the Group we are able to support the needs of individuals and businesses alike.
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Our vision is to be the world’s most trusted staffing company - trusted by our people, our customers and our investors in equal measure. Our mission is to provide fulfilment and a sense of purpose for our people and help our customers build better businesses in a changing world.

Our mission is to create a sense of purpose and provide fulfilment for our people & candidates. In everything we do, we are committed to operating responsibly, sustainably and ethically. We partner with customers and suppliers who share these same aspirations and values, while providing safe workplaces for our colleagues and contractors.
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Impellam Insights combine the niche expertise of our brands with an exploration of the wider issues facing today’s organisations, covering everything from the attraction and retention of talent to building a workplace environment that’s fit for the 21st century and beyond.
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The world of work is changing rapidly. We are in a continuous cycle of social, economic, political and environmental evolution that is shifting people’s behaviours and expectations. Innovation should be part of our everyday lives and we are continually challenging our way of thinking. In response, we created our innovation hub: Origin. Through Origin, Impellam can develop improved solutions and more meaningful experiences for colleagues, customers and candidates. This is only possible through our partnerships with forward thinking innovators, investing in organisations that complement and enhance our capabilities and building our technology solutions. An example of this is Flexy – Impellam’s digital staffing platform that uses psychometrics, machine learning, and nudge theory to unlock local talent, making meaningful connections between companies looking for flexible labour and individuals looking for flexible work.
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We’ve compiled a few stories demonstrating our experience within Global Managed Services and Specialist Staffing.
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As we continue to face enormous change to our everyday lives due to Covid-19, businesses and individuals are having to adapt with agility day by day. We have created dedicated sections on our website to keep you updated with the latest information including how we’ve supported the fight against Covid-19, FAQs and our approach to keeping our people safe and our offices Covid secure.
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