These people allow us to take our share of the economic value we create as we help them build a better business.

Our offering works across a broad spectrum of industries and job categories.

To further support our mission, and to find exciting opportunities for our people, we also invest in, and operate with, specific clients in other regions.

This integrates both our regional and specialist segments into a full end-to-end workforce solutions platform for our customers’ permanent, contingent, managed services, RPO and Statement of Work (SOW) spend. Our work is important, and we get it done.

Our mission

Through the power of work, we build better businesses and help people lead more fulfilling lives.

Our vision

To be the world’s most trusted leading workforce and STEM talent solutions group, trusted by our people, our customers and our investors in equal measure.

Our culture of Virtuosity

We are united by one purpose, one culture, one driving force. We call it Virtuosity. It’s why we’re different. It’s our determination to do even more and to always be ambitious and brave for our customers and candidates.

Our customers see our Virtuosity every day in our innovation and creativity. We are close to our customers, and because we care, we forge strong, meaningful and trusted partnerships.

They see it in our authenticity, in the way we keep our promises and in how we break down the barriers to unleash people’s potential. None of this would be possible without a culture based on trust. That’s why we have an ambitious vision to be the world’s most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers and our investors in equal measure.

We trust our Virtuosos and give them the freedom and autonomy to do the right thing, to adapt and see the possible in the impossible. We make sure people make the difference.

By keeping our promises, we retain our clients, candidates and our people for longer and reap the benefits of that longevity. We never want to give a client reason to leave Impellam.

The Beautiful Basics

We make sure that ‘the Beautiful Basics’ are in place and deeply embedded across our collaborative portfolio. ‘Beautiful Basics’ are caring for the smaller details, as well as the bigger ones. Doing the common, uncommonly well. They are the difference Impellam’s people make through our day-to-day actions to deliver on our promises.

Entrepreneurial Virtuoso leaders

All our businesses share a culture of Virtuosity which embeds a collaborative Group-wide culture, based on trusted behaviours, delivered by entrepreneurial Virtuoso leaders who can drive our competitive advantage and deliver on our promises to all our stakeholders.

Clients

We are close to our customers, and because we care, we forge strong, meaningful and trusted partnerships to find people for good work and help them build better businesses. We retain them, continuing to listen and partner with them to extend the scope and tenure of our services, and in doing so, open up more opportunities for organic growth.

Candidates

From the outset, we listen to our candidates and find them good work that fulfils them and matches their aptitudes, skills and aspirations. We reward our candidates fairly, retain them by treating them well, and by finding them work that interests and develops them. In turn, this encourages them to refer more people and good work to us.

Colleagues

We employ people who care about our mission and our craft, and we develop them, so they have the right skills and experience to do their job by being Virtuosos in their field. We free up our Virtuosos and give them more influence so they in turn develop a culture of Virtuosity across the Company. Ultimately, we trust them to stay close to their customers and candidates, to make the right decisions, collaborate and deliver on their promises.

Investors

We take care to create relationships with investors and we build on the trust we create by delivering sustainable earnings.

Suppliers

We build strong partnerships of mutual trust with our suppliers, many of whom are also our clients. Our long-term relationships with our suppliers enable us to fill more jobs for our clients, and by building an engaged recruitment supply chain, which is passionate about finding the right candidates with the right skills, we can reduce the cost of recruitment; reduce the time to hire; provide timely market insight and drive innovation.

Colleague engagement and communications

All 1,700 Impellam people across the world are connected by Workplace, an internal social network. Workplace combines the structure of a traditional intranet with the capabilities of Enterprise-wide Social Networking software: a place to organise and disseminate information securely, and where our people can connect, communicate and collaborate. Our Group CEO holds quarterly strategy briefings with all our people and connects with them on a regular basis through Workplace, using video and written updates, wellbeing check-ins, a monthly newsletter, live Q&A sessions, and other multimedia to provide strategic information and financial updates. Our managers hold regular one-to-one meetings with their people in addition to team meetings, wider business-area conferences and town halls to facilitate sharing of information, consultation, and two-way communication, supported by tools like OpenBlend, a coaching platform.

The Virtuoso Alliance (our shadow board) operates alongside the Leadership Team to provide opinions, ideas, insight and observations on the world in which we operate. Its 12 members make sure our Group CEO and the Leadership Team remain connected to our colleagues and in turn our customers and candidates. The Impellam communications model and associated technology means we can connect with our colleagues quickly, wherever they are. The platform and communication strategy facilitates faster knowledge sharing, communication and collaboration. This dynamic approach to communications is key to our strategy and culture of enabling our Virtuosos to achieve our vision of becoming the world’s most trusted staffing company.

We actively encourage diversity in the workplace and have a wide and varied colleague base with a variety of social and ethnic groups represented at all levels of the business. We believe that breaking down the barriers that have traditionally restricted access to the labour market will encourage job opportunities for all. Our Business Resource Groups (BRG) and Unity Council include representation from our key regions: North America, APAC, and UK & Europe. Under the direction and leadership of our Group CEO the BRGs bring together ED&I leadership and governance balanced with Group-wide, regional and brand-specific actions. Our strategy is based on data, qualitative intelligence from a global survey, participation from regional committees and aims to make Impellam a more diverse and inclusive business wherever we operate. We continue to be recognised for our ED&I efforts receiving several accolades in the year. In 2022, Guidant Global was ranked as the top EMEA talent solutions provider for diversity and inclusion (D&I) in the TALiNT Partners Talent Solutions Power List as well as being named Disability Confident Leader.

We provide our people with a multi-faceted and agile development pathway to enable high performance and increase retention of our people and customers alike. Our approach to sustainable development is through fostering a culture of curiosity. We offer a blend of digital ‘on demand’ learning complemented by live digital coaching and in-person resources. The ‘Initiate and ‘Enhance’ learning collections encourage people to be freed from old habits, unlock their potential, and thrive through change. In 2022, we refreshed our leadership development programme and launched the ‘Inspire Collection’. As a result, 65% of our managers have embarked on this personalised learning journey focusing on the key areas of Virtuoso leadership – emotional intelligence, coaching and leading change.

At the heart of our integrated, collaborative business model is a virtuous circle of making and keeping promises, engendering trust and loyalty. By keeping our promises, we retain clients, candidates, colleagues and investors for longer, and reap the benefits of that longevity. Our culture of Virtuosity is created by passionate people who are committed and driven to find better ways to deliver the right solutions. We make sure that the ‘Beautiful Basics’ are in place and deeply embedded in all of our businesses, all of the time, and we invest to sustain and enhance our business, underpinned by innovation in our combined portfolio of services.

As part of the Group’s mission to find people fulfilling work, we strongly oppose modern slavery in all its forms and will try to prevent it by any means that we can. We expect anyone who has any suspicions of modern slavery in our business or our supply chain to raise their concerns without delay. In line with the Modern Slavery Act 2015, we annually review internal and external measures to ensure we are doing what we can to prevent slavery and human trafficking in our businesses and in our supply chains. Our policy is available on our website at www.impellam.com.

We are committed to meeting all the requirements of relevant health and safety legislation. Formal policies are in place throughout the Group and they are regularly reviewed and updated to reflect changes in legislation and best practice. The Group requires all colleagues to comply with these.

We have a commitment to carrying out business fairly, honestly and openly. We also have zero tolerance towards bribery. Our Bribery Policy is in place to provide relevant guidance and information to all our people in compliance with the law relating to bribery and corruption, in particular the Bribery Act 2010 (‘the Act’). We are determined to maintain our reputation as a business that will not tolerate fraudulent or corrupt dealings – whether they are attempted against us from outside, from within our own workforce, or towards our clients or suppliers.

Impellam brands individually work with charities that support local communities and come together as a group when a big impact is needed.

Following the invasion of Ukraine, Impellam people quickly mobilised a cross-brand taskforce to help displaced Ukrainian people find jobs in the UK. A digital campaign was quickly launched, complete with a chatbot in Ukrainian, and a Ukrainian national was brought into the team to provide additional support to those arriving in the UK with CV writing and interviews. Many people have been supported to navigate job seeking in a new country. All profit from placing refugees, combined with an employee donation match scheme, has generated £27k for the International Red Cross.

Other community support initiatives have included inspiring the next generation of STEM talent with school visits, mock interviews and learning to code, work with HMP Drake Hall on inmate rehabilitation, taking part in Impellam-sponsored Pride marches and cleaning beaches in the UK and Australia.

Impellam people have an additional day of paid leave that they can use specifically for volunteering. They have used this time to raise money for charities through running, swimming, cycling and walking, as well as making donations to foodbanks around the UK to help with the cost-of-living crisis.

A colleague from Guidant Global beat his own world-record finishing time for completing the London Marathon in a nonracing wheelchair, raising money for WhizzKids.

Although we are a service-based organisation with no manufacturing facilities and limited transportation requirements, we are still committed to following environmental best practices in the day-to-day conduct of our business. This includes the use of sustainable and/or recyclable materials when available. A regular review of the potential impacts on the various businesses is undertaken and parts of the Group have achieved certification to ISO 14001 in relation to their environment management systems.

In 2023, we expanded the boundary of our carbon measurement to our global operations (UK, APAC, NA), this is verified by receipt of our first Business Certification for year 2023 via our Environmental Consultancy Planet Mark.  Our measured by location-based carbon footprint in the year ending December 2023 was 2,162.3tCO2e. The carbon footprint per turnover was 1.0 tCO₂e and the carbon footprint per employee was 1.1 tCO₂e. Scope 1 emissions (natural gas, fleet travel) account for 7.1%, location-based scope 2 emissions (electricity) account for 16.4% and scope 3 emissions (transmission and distribution losses, water, business travel, waste, paper, freight, commuting) account for 76.5%.

Measured carbon emissions by scope for year ending 2023, t CO2e Chart

We have calculated the emission intensity metrics on both a revenue and colleague basis, which we will monitor to track performance in our subsequent environmental disclosures. The methodology used to calculate the Greenhouse Gas (GHG) emissions is in accordance with the UK Government GHG Conversion Factors for Company Reporting (2023).

Impellam Planet Mark Certificate YE2023 Global

Over the past year, we have focused on reducing our property footprint and encouraging flexible working. Our property footprint decreased by 82% in 2023, primarily due to divesting regional staffing and healthcare brands. We strategically moved to shared, modern, and energy-efficient spaces, exemplified by our new London office with eco-friendly features and a 23.7% energy efficiency improvement.

 Our investment in technology has supported blended working, reducing Scope 1 travel emissions by 90% and significantly cutting Scope 3 emissions. We've adopted digital-first practices, such as online meetings, DocuSign, and smart printers.

 Partnering with WeeeCharity, we repurpose redundant tech, reducing waste and providing training for the unemployed. This initiative supports the circular economy and fights digital poverty.

We launched IMEarth to engage employees in sustainability efforts and climate change awareness. The group shares best practices and hosts events to educate and fundraise. We also updated our Electric Vehicle Salary Sacrifice Scheme for better service and availability.

 Since October 2021, we have used 100% renewable electricity in our UK operations.

 In 2023, we partnered with environmental consultancy Planet Mark to support us with our Net Zero journey. To date, we have successfully extended our boundary for carbon emission measurement to all our operating business, enabling us to gain Business Certification by Planet Mark for our global carbon emissions, completed public commitment to SBTi for both near term and Net Zero commitments and expanded our scope 3 measurement to all business-related activities.

 In 2024, we completed our first TCFD reporting cycle and the third phase of the Energy Savings Opportunities Scheme (ESOS). The Group continue to remain committed to achieving Net Zero by 2050, continuously developing our strategy and supporting our suppliers' Net Zero efforts while meeting regulatory requirements.

TCFD reporting is important to effective ESG and climate risk management. It will also help us to meet the growing stakeholder demand to understand how climate change could affect Impellam as well as the effects our operations have on the climate.

In 2022 we continue the initial steps on the roadmap to TCFD reporting and will include the required TCFD disclosures when Impellam falls in scope for the financial year 2023. The Group will continue to monitor the significance of climate related risks (including existing and emerging regulatory requirements), implement mitigating activities, and disclose in line with materiality to the Group. At present, these risks are not considered to have a material impact for the Group.

Please click on the link below to view the 2023 Emissions and Energy Usage

2023 Emissions and Energy Usage