Position Dimensions

Business Unit:

Communications

Job Band:

Reports to:

Head of Communications

Job Family:

Direct reports:

No

Job family subset:

Budgetary Responsibility:

No

Bench-marking code:

Position number:

Document date:

May 2025

Position objective:

We are seeking a strategic and highly skilled North America (NA) Communications Business Partner to join our dynamic communications team in). This role will act as a trusted advisor to regional business leaders, driving clear, consistent, and compelling communication strategies that support business objectives. The ideal candidate is a natural storyteller, a sharp copywriter, and a confident collaborator comfortable working with senior leadership across the organization.

Key responsibilities:

• Partner with NA business leaders to develop and execute integrated communication plans that support regional and global business goals and drive engagement.
• Crafting high-impact narratives and messaging for a variety of internal and external audiences with impeccable attention to detail, and demonstrable results. We expect the mix to be 70% internal and 30% external communications
• Manage and optimize the use of internal communications channels, ensuring message clarity, alignment, and consistency.
• Driving intranet engagement will be a key ongoing task, as well as producing and maintaining editorial oversight of NA intranet content
• Supporting and delivering change management communications programs.
• Provide hands-on support during crisis situations, including rapid response planning, message development, and stakeholder alignment.
• Build strong relationships across business units and influence key stakeholders to adopt best communication practices.
• Draft corporate communications, including announcements, presentations, town hall content, blog posts, and emails.
• Advise, support, train, and prepare leaders on internal and external communications messaging, strategies, and tactics that support business goals.
• Partner closely with global and regional communications counterparts, supporting key projects and events, including global town halls.
• Strong intercultural acumen and influence, sees the big picture and is able to problem solve and connect with diverse teams
• Measure effectiveness of communication efforts and continuously refine strategy based on data-driven insights.
• Ensure all deadlines are met and good quality control measures are put in place on outgoing communications
• Stay current on communications trends and best practices to drive innovation and continuous improvement.

Trust is important to our company and our team. We need a person who delivers and does what they say they will do.

Workplace Health, Safety, and Environmental Compliance:

At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce, and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.

Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.

You will meet our HSE obligations by committing to

• Seek to prevent injury to any employee, customer, worker, or contractor
• Actively participating and completing compliance training as required
• Consider the safety implications of decisions

Work experience and attributes:

Essential:

• 10+ years of experience in communications.
• Solid communications experience in-house or with an agency.
• Proven experience leading change communications for fast-moving, matrixed businesses.
• Experience with a platform business.
• Strong copywriting skills.
• Ability to manage stakeholders and gain buy-in from individuals at all levels.
• Excellent verbal and written skills - the ability to adapt to corporate, digital, and informal styles.
• You are creative and can tell excellent stories.
• Proficiency in managing Microsoft Office 365 applications, including Microsoft Teams Live, Oak Engage or equivalent intranet, and digital channels such as LinkedIn.

Desired:

• Empathetic, creative, collaborative - and not afraid to challenge the norm.

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.