Program Manager

Job Type

Full Time

Location

USA

Salary

US$84000 - US$110000 per annum

Job Ref

6302025GGSR_1751302937

Date Added

June 30th, 2025

Job description

Job title: Program Manager

Accountable to: VP Client Solutions

Main purpose of role:

The Program Manager is responsible for the expansion, growth, and diversification of the service offerings for the client. In addition, this resource will ensure that the strategic direction of the program is translated into program operations..

Key responsibilities:

Utilize tools such as LinkedIn Talent Insights and MRA data to identify issues and provide suggestions related to requisition fulfillment challenges.
Provide client decision support regarding appropriate worker classification.
Provide clients with supplier optimization recommendations, and assist Supplier Relations with contract terminations as needed.
Deliver supplier scorecards, and corrective actions or probation related to contract violations.
Assist in qualifying suppliers and contract negotiations as needed to support programs.
Identify and resolve issues that arise.
Measure Maintain and monitor daily, weekly, monthly, quarterly reports to identify trends, gaps, opportunities.
Work with client to monitor program satisfaction (stakeholders & hiring managers), provides order fulfillment coaching to team members.
Work with client to monitor supplier satisfaction, provide necessary coaching to suppliers.
Interpret data with market context and industry insights for client review.
Provide updates and recommend best practices for program and/or system enhancements.
Develop and manage projects related to program/team development and improvement

Skills required

We are looking for a strategist and a leader who can demonstrate the ability to steer the company in the most profitable direction while also implementing its vision, mission and long-term goals.

A high degree of impact with the ability to quickly build relationships and collaborate effectively across and within teams.
Leads by example and drives team engagement spirit with a proven ability to recognize and encourage potential and to develop team through a variety of methods.
Driven, dynamic, and innovative with a hunger to succeed.
Excellent organizational and leadership skills.
Excellent communication, interpersonal and presentation skills
Ability to build strong third-party relationship given high level of industry aptitude.
Thorough knowledge of market changes and forces that influence the talent market.
Demonstrable analytical and problem-solving abilities.
Ability to address the volume and strategy needed to support $30 million portfolio.
Ideally experience in managing a contingent program in Canada and United States

Key strengths


Open Communicator	Open Communicators are able to communicate with honesty, clarity and empathy.
Strategic Thinker	Strategic Thinkers pay attention to the wider factors and bigger picture that will inform the decisions they make.
Relationship Builder	Relationship Builders are proactive in forming strong and lasting relationships with a wide variety of people.
Connected Collaborator.	Connected Collaborators thrive in achieving results through teamwork.
Progressive Problem Solver	Progressive Problem Solvers take ownership for solving complex problems, making it better and delivering continuous improvement.
Effective Delivery	People strong in Effective Delivery are totally focused on delivering projects, services and outcomes in a methodical and systematic way.
Customer Focused	People who are Customer Focused are always focused on providing their internal and external customers with a high standard of service.
Resilient Performer	Resilient performers are motivated to push themselves hard to achieve what they want out of life.

Salary: 84k and up-Based on commiserate experience.

Impellam NA is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

If you are in need of an accommodation to participate in the recruitment and hiring process, please contact our Talent Acquisition team at talent_hr@impellam.com.