Technical Lead, Implementation

Position Dimensions

Business Unit:

Customer Experience (CX)

Job Band:

6

Reports to:

VP Solutions Implementations

Job Family:

Reporting, Tech and Automation

Direct reports:

None

Job family subset:

Tech Implementations

Budgetary Salary:

Starting at $85k

Benchmarking code:

-

Position number:

-

Document date:

January 2025

Position objective:

Working as part of the Tech Implementation team, your VMS expertise and functional knowledge will enable our market leading brands to launch complex multi-national programs with new customers, or expand into new areas with existing ones.

You'll have a passion for working with recruitment systems. As a natural problem-solver, you'll search for tech config solutions to the business challenges you uncover.

You will be the technical expert on our MSP implementations; leading the workstream to design, configure, validate/test, and deploy VMS technologies.

Working across concurrent implementation on different technologies, you'll be able to switch gears with ease and re-prioritize activities to ensure key project milestones are always met.

As part of the wider Impellam CX (Customer Experience) Team, you'll also provide guidance and support to Tech colleagues working in Tech Operations.

We never stand still. As part of our continuous improvement efforts, you'll also have access to use the various low-code/no-code tools we have available to create impressive workflow automations.

Location - flexible, this is a remote role. Occasional travel to corporate or client premises may be required.

Commitment to our culture, values, and behaviors:

Achievement of the position objectives and key responsibilities is attained through the Virtuoso Way:

• By being the ambassador for Virtuosity and contributing to a culture of trust, entrepreneurship, innovation, authenticity, inclusivity, and agility to improve business effectiveness and the commitment to the results of the team, ahead of personal interests
• Making and keeping promises through Promise Based Management
• Treating people with respect and by the company's equal opportunity and unacceptable behavior policy
• Behaving in a manner that does not put the safety and integrity of you, others, the environment, or the company at risk

Key responsibilities:

• Leads technical assessment and delivery of tech solution to the customer, including end-to-end system configuration and integration requirements
• Understands the customer work practices ensuring technology solution solves program challenges
• Configures our core products including external VMS (e.g. SAP Fieldglass, Beeline, Workday VNDLY) and our proprietary VMS (evo/Cnet)
• Understands the client eco-system and the VMS integrations to best support those processes
• Works with Project Manager to ensure known risks are flagged, and key milestones are met (using monday.com)
• Leads the testing/validation of the technology solution and integrations, writing test scripts and owning issues until resolution / sign-off
• Works with Data Solutions Specialist to ensure data gaps are minimized, and data quality is maximized
• As the recruitment Tech SME on implementation, you'll need to communicate technical concepts, limitations and solutions to non-technical people
• Uses low-code/no-code automations to further streamline recruitment processes
• Trains, coaches and supports other team members to expand their VMS knowledge, as the Subject Matter Expert on recruitment tech you'll provide guidance and support to the Tech Ops Manager on how to tackle the more complex tickets raised via Freshdesk
• Applies Impellam Best Practices to every tech deployment, ensuring consistency throughout the team and region
• Ensures that client configuration and business requirements documents are accurately maintained
• Technical handover of program to Tech Ops team upon successful launch
• Always advancing product knowledge through training, webinars, accreditations and self-study

Workplace Health, Safety, and Environmental Compliance:

At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce, and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.

Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.

You will meet our WHSE obligations by committing to

• Seek to prevent injury to any employee, customer, worker, or contractor
• Actively participating and completing compliance training as required
• Consider the safety implications of decisions

Work experience and attributes:

Essential:

• Experience of deploying recruitment technology solutions
• Implementation / configuration experience of at least one external VMS (preferably SAP Fieldglass, Beeline or Workday VNDLY)
• Resilience under pressure - with the ability to plan, prioritize, reprioritize whilst working on time critical issues
• Strong problem solving and analytical skills
• Excellent verbal and written English skills
• Highly competent with complex data, highly numerate and a whiz on excel

Desired:

• Experience of multi-region deployment of recruitment technology solutions
• Configuration knowledge of ATS and CRM platforms (e.g. Bullhorn)
• Experience of a no-code/low-code automation platform
• Understanding of integration and data transfer protocol options in recruitment solutions

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.