Senior Director, Client Solutions

Senior Director, Client Solutions

Location: Remote

Position Summary

We are seeking a strategic, client-centric leader to serve as Senior Director of Client Solutions for our portfolios. This individual will be responsible for driving client success, portfolio growth, and operational excellence across a diverse set of enterprise accounts. The ideal candidate brings deep industry knowledge, a passion for workforce innovation, and a proven ability to lead cross-functional teams in delivering high-impact solutions.

Key Responsibilities

• Client Leadership & Strategy
• Serve as the senior sponsor and strategic advisor for a portfolio of high-value clients.
• Understand client business goals and industry trends to shape workforce strategies that drive measurable outcomes.
• Lead executive engagements to ensure alignment and satisfaction and support quarterly business reviews.
• Portfolio Growth & Innovation
• Identify and pursue opportunities to expand services, increase share of wallet, and introduce new solutions across accounts.
• Collaborate with delivery teams to design and implement scalable, industry-aligned solutions within portfolio.
• Monitor portfolio performance and proactively address risks or gaps.
• Team Leadership & Development
• Lead and mentor a team of Program Directors and/or Program Managers.
• Foster a culture of accountability, innovation, and continuous improvement.
• Champion industry alignment and subject matter expertise across the team.
• Operational Excellence
• Ensure consistent delivery of high-quality MSP and workforce solutions.
• Leverage data and analytics to drive decision-making, optimize performance, and demonstrate value to clients.
• Maintain strong governance and compliance across all programs.

Qualifications

• 10+ years of experience in client-facing roles within workforce solutions, talent strategy, or consulting.
• Deep understanding of the Consumer Goods and/or Business Services industries.
• Proven success managing large, complex client portfolios and leading cross-functional teams.
• Strong financial acumen and experience with P&L ownership.
• Exceptional communication, relationship-building, and executive presence.
• Experience with MSP, RPO, SOW, or other workforce solutions preferred.

Impellam NA is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

If you are in need of an accommodation to participate in the recruitment and hiring process, please contact our Talent Acquisition team at talent_hr@impellam.com.