Client Services Manager

Client Services Manager

Hybrid | Glasgow / Edinburgh | 3 days onsite

Ready to lead a brand-new outsourced recruitment programme and make an immediate impact? We're looking for a Client Services Manager who brings energy, confidence, and exceptional relationship skills.

This is your chance to shape something new - driving performance, building strong partnerships, and becoming the face of Guidant Global onsite.

What you'll do

• Build trusted stakeholder relationships
• Lead onsite delivery across two locations
• Ensure KPIs and SLAs are met
• Run QBRs and key performance reviews
• Coach and develop your onsite team
• Drive service improvement and growth

What you'll bring

• Strong stakeholder and relationship management
• Confident leadership and coaching skills
• A customer‑success mindset
• Commercial awareness
• MSP/RPO experience (useful, not essential)

About you

You're visible, credible, solutions‑focused - and you love being at the heart of the action. You thrive in fast‑paced environments and build rapport quickly.

Why Guidant Global?

You'll join a supportive, people‑first organisation where innovation and authenticity matter. You'll work closely with delivery, central operations, and leaders who want you to succeed.

Interested?
If you're motivated by impact, partnership, and building something new - we'd love to hear from you.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.