Recruitment Client Services Manager

Guidant Global is looking for an experienced and relationship driven Client Services Manager to lead service delivery for one of our established RPO programmes in the Milton Keynes area. This is a key hire offering the chance to step into a highly visible, strategic account management role.

You will be fully embedded within the account, partnering closely with senior stakeholders to drive excellence and ensure fulfilment. The role blends strategic ownership with hands on operational leadership, ensuring our service consistently meets and exceeds SLAs and KPIs.

What You'll Be Doing

• Owning the account strategy, shaping and guiding the success of the programme
• Managing senior client relationships, attending review meetings, and providing subject matter expertise
• Overseeing the fulfilment of recruitment activity by working collaboratively with delivery, supply chain, and internal brand partners
• Ensuring all aspects of compliance, quality and contractual obligations are met
• Taking responsibility for operational performance analysis, reporting, and proactive improvements
• Acting as an escalation point for queries and issues, providing solutions with confidence and professionalism

What We're Looking For

• Strong influencing and negotiation capability
• Experience managing P&L or financial performance
• MSP/RPO and recruitment/agency staffing industry experience
• Proven track record of stakeholder engagement, service delivery, and account growth

Who You Are

You're a confident communicator, a natural relationship‑builder, and someone who thrives in environments where you can combine strategic thinking with operational delivery. You take ownership, you collaborate effectively, and you bring a calm, solutions‑focused approach to challenges.

Why Join Us?

At Guidant Global, you'll join a culture built on trust, innovation, and authenticity and You'll have the opportunity to shape the success of a key RPO programme and develop your career within a supportive, values‑driven environment.

About Us

Impellam Group is one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people‑first culture, Impellam delivers inclusive, future‑focused workforce solutions that help organisations secure mission‑critical skills and achieve long‑term growth. Guidant Global, part of Impellam Group, is a next‑generation workforce solutions partner with deep professional expertise and access to a global talent community, Guidant Global delivers agile MSP, SOW and RPO programmes that empower businesses to build flexible, high‑performing workforces.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.