Work for us

<h2>Work at Impellam</h2>
<p>It&rsquo;s our people who make the difference. Our people are specialists in their field and care about providing good work for people and good people for work.</p>

<h1><strong>We believe in the power of work</strong></h1>
<p>Impellam is a connected group offering unparalleled workforce and STEM talent solutions expertise to provide your organisation with mission-critical skillsets to future-proof your business.</p>
<p>Our blended approach fuses extensive workforce solutions expertise, with access to deep communities of STEM talent.</p>

<h2>Find out more about Impellam Group</h2>

<h2>Future-proof your business</h2>
<p>Speak to our workforce and STEM talent solutions experts to find out how we can help you build a better business.</p>

<h2>Impellam have been recognised as leaders in the industry</h2>

<h2>Insights to drive workforce performance</h2>

<h2><span style="background-color: rgb(255, 255, 255);">Insights to drive Integrated Workforce Solutions</span></h2>

<h1>Industry leaders</h1>
<p>We have been recognised for our work across a number of areas. Impellam Group is one of only two companies globally with brands that have been named a Leader in the Everest Group PEAK Matrix&reg; for Contingent Workforce Management (CWM), Services Procurement/Statement of Work (SOW) as well as UK IT Contingent Talent and Strategic Solutions PEAK Matrix&reg;.</p>

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<h1>Thank you for signing up our newsletter!</h1>
<p>To speak to someone about how we can support your journey, email <a href="mailto:askImpellam@Impellam.com">askImpellam@Impellam.com</a></p>

<h2>Awards our group have won for the workplace</h2>

<h1>Exceptional people</h1><p>We’re always looking for exceptional people. It’s what we do. Of course, it also includes finding ambitious people to join our teams of Virtuosos too. We offer a wide range of rewarding career opportunities within Impellam Group.</p>

<h1>Wellbeing</h1><p>Promoting a healthy work/life balance and a positive working environment is incredibly important to us. We have developed initiatives to ensure our colleagues’ physical, mental, social and financial wellbeing are fully supported.</p>

<h2>Work with us</h2><p>Could you be our next Virtuoso? Browse the latest career opportunities.</p>

<h1>Who do you want to contact?</h1><p>To find out more about how Impellam can help you to build a better business, contact our experts today by completing the form.</p>

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<p><span style="color: rgb(0, 32, 96);">Increasingly people are looking to businesses to lead the way on environmental, social and economic sustainability.&nbsp;At Impellam we are a global workforce and STEM talent solutions group, dedicated to building better businesses.</span></p><p><span style="color: rgb(0, 32, 96);">As a purpose-led organisation, our Global Impact Report demonstrates how we can support your&nbsp;equity, diversity and inclusion (ED&amp;I), sustainability and corporate social responsibility (CSR)&nbsp;journey. Through the power of work, we change lives, we change businesses, and we change futures. To speak to someone about how we can support your journey, email&nbsp;</span><a href="mailto:askImpellam@Impellam.com" rel="noopener noreferrer" target="_blank" style="color: rgb(46, 56, 102); background-color: transparent;">askImpellam@Impellam.com</a></p><p><strong style="color: rgb(0, 32, 96);">Download our report for exclusive insights:</strong></p><ul><li><span style="color: rgb(0, 32, 96);">The importance of social impact</span></li><li><span style="color: rgb(0, 32, 96);">Creating inclusive and welcoming workplaces</span></li><li><span style="color: rgb(0, 32, 96);">Specialized ED&amp;I talent attraction campaigns&nbsp;</span></li><li><span style="color: rgb(0, 32, 96);">Making an impact in your community</span></li><li><span style="color: rgb(0, 32, 96);">Building trust with your clients and communities&nbsp;</span></li><li><span style="color: rgb(0, 32, 96);">The importance of transparency in sustainability</span></li><li><span style="color: rgb(0, 32, 96);">And much more!&nbsp;</span></li></ul>

<h2>Culture of Virtuosity</h2>
<p>It&rsquo;s our people who make the difference. Our people are specialists in their field and care about providing good work for people and good people for work.</p>
<p>We trust our people, also known as &lsquo;Virtuosos&rsquo;, and give them the freedom and autonomy to do the right thing, adapt and see the possible in the impossible. We make sure our people make the difference.</p>

<h3>Impellam has been recognised as leaders in the industry</h3>

<h2>Industry and Impellam Insights</h2>
<p>Our subject matter experts share their deep industry knowledge to help shape your workforce and talent strategy.</p>

<h2>Through the power of work we build better businesses.</h2>

<h1>Unparalleled workforce and STEM talent solutions</h1>
<p>We provide your organisation with mission-critical skillsets to future-proof your business.</p>

<h2>Get access to the fullest capability of Impellam Group</h2>

<h2>Future-proof your business</h2><p>Speak to our workforce and STEM talent solutions experts to find out how we can help you build a better business.</p>

<p>Impact Report 2025</p>

Changing lives,<br> changing futures

<h2>Insights</h2>
<p>Our subject matter experts share their deep industry knowledge to help shape your workforce and talent strategy.</p>

<p>Our <strong>Integrated Talent Solutions</strong> blend Impellam&rsquo;s upper quadrant workforce solutions &nbsp;and award-winning &nbsp;STEM talent sourcing &nbsp;experience into a custom solution tailored to your needs; one that will be designed and delivered to ensure you have a competitive edge &nbsp;as you look to find, attract and engage the very best talent available.</p>

<h2>Unique in the market</h2>
<p>Our approach is not reliant on technology alone. It&rsquo;s a holistic, integrated solution that includes talent marketing and talent delivery expertise - underpinned by the latest technology. We work in partnership with you to develop a bespoke direct sourcing strategy and build talent communities.</p>

<h5>If you have any investment questions, please email&nbsp;<a href="mailto:Investors@Impellam.com" target="_blank" rel="noopener">Investors@Impellam.com</a></h5>
<h3>&nbsp;</h3>
<h3>Latest Correspondence:</h3>
<h3>&nbsp;</h3>
<h3>Conversion of Fixed Rate Tranche A Convertible Notes (the &ldquo;Notes&rdquo;) due 2 August 2025</h3>
<p class="p1"><strong><a href="https://cdn.sourceflow.co.uk/tup54xds0xl7ir9yi26k7cubok90" target="_blank" rel="noopener">HeadFirst Global plc - letter to shareholders</a></strong></p>
<p>&nbsp;</p>
<div class="boxes-wrap">
<h3>Previous Correspondence:</h3>
<h3>&nbsp;</h3>
<h3><span style="font-family: 'Aptos',sans-serif;">Temporary Extension of Maturity Date of Fixed Rate Tranche A Convertible Notes (the &ldquo;Notes&rdquo;) due 3 July 2025</span></h3>
<p><a href="https://cdn.sourceflow.co.uk/c03zxf9zkvngqf08t86titrav1pu" target="_blank" rel="noopener"><strong>HeadFirst Global plc - letter to shareholders</strong></a></p>
<p>&nbsp;</p>
<h3>HeadFirst Global plc - Amended and Restated Tranche A Convertible Note Instrument (Fourth Amendment)&nbsp;</h3>
<p><a href="https://cdn.sourceflow.co.uk/is42rupilhn0sj1jm0y9oiknwg3j" target="_blank" rel="noopener">View here</a></p>
<h3>&nbsp;</h3>
<h3>Temporary Extension of Maturity Date of Fixed Note Tranche A Convertible Notes (the "Notes")&nbsp;due 4 April</h3>
<p><strong><a title="HeadFirst Global Plc - letter to shareholders" href="https://cdn.sourceflow.co.uk/fq3nm9m48mizpww36ioxura3mp0q" target="_blank" rel="noopener">HeadFirst Global plc - letter to shareholders</a></strong></p>
<p>&nbsp;</p>
<h3>Headfirst Global plc - Amended and Restated Tranche A Convertible Note Instrument</h3>
<p><strong><a href="https://cdn.sourceflow.co.uk/mrdzj7gggn97e5cgpj1cu2d294tc" target="_blank" rel="noopener">View here</a></strong></p>
<p>&nbsp;</p>
<h1>Our strategy</h1>
<h4>&nbsp;</h4>
<h4>Our strategic objective</h4>
<p class="boxes-wrap">Virtuosity makes the difference and will drive market-beating value creation.</p>
<p>&nbsp;</p>
<div class="boxes-wrap">
<h4>Our strategic advantage</h4>
<p>We believe we retain customers, people and investors for longer than our competitors because we&rsquo;re trusted to do what we say we are going to do. We work collaboratively across our diverse portfolio with a shared vision, mission, style and language that we call &lsquo;Virtuosity&rsquo;. This enables us to deliver differentiated, integrated solutions to our customers, and to find good work for our people.</p>
</div>
</div>

<h2 style="text-align: left;"><span style="color: #000000;">Our Integrated, Collaborative Business Model</span></h2><details class="mce-accordion"><summary>Our Integrated, Collaborative Business Model</summary><h2 style="text-align: left;"><span style="color: #68c6c7;">Our mission</span></h2><p>Through the power of work, we&nbsp;build better businesses and help&nbsp;people lead more fulfilling lives.</p><h2 style="text-align: left;"><span style="color: #68c6c7;">Our vision</span></h2><p>To be the world&rsquo;s most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers and our investors in equal measure.</p></details><details class="mce-accordion"><summary>Our key differentiators</summary><h2 style="text-align: left;"><span style="color: #000000;">Our culture of Virtuosity</span></h2><p>We are united by one purpose, one culture, one driving force. We call it Virtuosity. It&rsquo;s why we&rsquo;re different. It&rsquo;s our determination to do even more and to always be ambitious and brave for our customers and candidates.</p><p>Our customers see our Virtuosity every day in our innovation and creativity. We are close to our customers, and because we care, we forge strong, meaningful and trusted partnerships.</p><p>They see it in our authenticity, in the way we keep our promises and in how we break down the barriers to unleash people&rsquo;s potential. None of this would be possible without a culture based on trust. That&rsquo;s why we have an ambitious vision to be the world&rsquo;s most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers and our investors in equal measure.</p><p>We trust our Virtuosos and give them the freedom and autonomy to do the right thing, to adapt and see the possible in the impossible. We make sure people make the difference.</p><p>By keeping our promises, we retain our clients, candidates and our people for longer and reap the benefits of that longevity. We never want to give a client reason to leave Impellam.</p><h2 style="text-align: left;"><span style="color: #000000;">The Beautiful Basics</span></h2><p>We make sure that &lsquo;the Beautiful Basics&rsquo; are&nbsp;in place and deeply embedded across our&nbsp;collaborative portfolio. &lsquo;Beautiful Basics&rsquo; are caring&nbsp;for the smaller details, as well as the bigger ones.&nbsp;Doing the common, uncommonly well. They are&nbsp;the difference Impellam&rsquo;s people make through&nbsp;our day-to-day actions to deliver on our promises.</p><h2 class="alternative" style="text-align: left;"><span style="color: #000000;">Entrepreneurial Virtuoso leaders</span></h2><p>All our businesses share a culture of Virtuosity which embeds a collaborative Group-wide culture, based on trusted behaviours, delivered by entrepreneurial Virtuoso leaders who can drive our competitive advantage and deliver on our promises to all our stakeholders.</p></details><details class="mce-accordion"><summary>To deliver exceptional service to our customers through:</summary><p><img src="https://investors.impellam.com/media/2031/ourregions.png?width=500&amp;height=362.1359223300971" alt="" width="" height="" data-udi="umb://media/ef3ac7493df94d13a0f568af06efb8fe"></p><p>&nbsp;</p><p>&nbsp;</p></details><details class="mce-accordion"><summary>Our culture of Virtuosity</summary><div>&nbsp;</div><div><img src="https://cdn.sourceflow.co.uk/wa81ibhcsnn3d22f2fcbknddhz04" alt="" width="" height=""></div><p>&nbsp;</p></details><details class="mce-accordion"><summary>To create value for our stakeholders</summary><h2 style="text-align: center;">&nbsp;</h2><h2 style="text-align: left;"><span style="color: #000000;">Clients</span></h2><p>We are close to our customers, and because we care, we forge strong, meaningful and trusted partnerships to find people for good work and help them build better businesses. We retain them, continuing to listen and partner with them to extend the scope and tenure of our services, and in doing so, open up more opportunities for organic growth.</p><h2 style="text-align: left;"><span style="color: #000000;">Candidates</span></h2><p>From the outset, we listen to our candidates and find them good work that fulfils them and matches their aptitudes, skills and aspirations. We reward our candidates fairly, retain them by treating them well, and by finding them work that interests and develops them. In turn, this encourages them to refer more people and good work to us.</p><h2 style="text-align: left;"><span style="color: #000000;">Colleagues</span></h2><p>We employ people who care about our mission and our craft, and we develop them, so they have the right skills and experience to do their job by being Virtuosos in their field. We free up our Virtuosos and give them more influence so they in turn develop a culture of Virtuosity across the Company. Ultimately, we trust them to stay close to their customers and candidates, to make the right decisions, collaborate and deliver on their promises.</p><h2 style="text-align: left;"><span style="color: #000000;">Investors</span></h2><p>We take care to create relationships with investors and we build on the trust we create by delivering sustainable earnings.</p><h2 style="text-align: left;"><span style="color: #000000;">Suppliers</span></h2><p>We build strong partnerships of mutual trust with our suppliers, many of whom are also our clients. Our long-term relationships with our suppliers enable us to fill more jobs for our clients, and by building an engaged recruitment supply chain, which is passionate about finding the right candidates with the right skills, we can reduce the cost of recruitment; reduce the time to hire; provide timely market insight and drive innovation.</p></details><h2 style="text-align: left;">&nbsp;</h2><h2 style="text-align: left;"><span style="color: #000000;">Responsible business&nbsp;</span></h2><p style="text-align: left;">Our commitment to sustainability underlines our responsibility to build long-term value for all our stakeholders, supported by sound policies, good governance and positive actions.</p><details class="mce-accordion"><summary>People and Culture</summary><h2><span style="color: #000000;">Colleague engagement and communications</span></h2><p>All 2,000 Impellam people across the world are connected by Workplace, an internal social network. Workplace combines the structure of a traditional intranet with the capabilities of Enterprise-wide Social Networking software: a place to organise and disseminate information securely, and where our people can connect, communicate and collaborate. Our Group CEO holds quarterly strategy briefings with all our people and connects with them on a regular basis through Workplace, using video and written updates, wellbeing check-ins, a monthly newsletter, live Q&amp;A sessions, and other multimedia to provide strategic information and financial updates. Our managers hold regular one-to-one meetings with their people in addition to team meetings, wider business-area conferences and town halls to facilitate sharing of information, consultation, and two-way communication, supported by tools like OpenBlend, a coaching platform.</p><p>The Virtuoso Alliance (our shadow board) operates alongside the Leadership Team to provide opinions, ideas, insight and observations on the world in which we operate. Its 12 members make sure our Group CEO and the Leadership Team remain connected to our colleagues and in turn our customers and candidates. The Impellam communications model and associated technology means we can connect with our colleagues quickly, wherever they are. The platform and communication strategy facilitates faster knowledge sharing, communication and collaboration. This dynamic approach to communications is key to our strategy and culture of enabling our Virtuosos to achieve our vision of becoming the world&rsquo;s most trusted staffing company.</p></details><details class="mce-accordion"><summary>Equality, Diversity and Inclusion (ED&amp;I)</summary><p>We actively encourage diversity in the workplace and have a wide and varied colleague base with a variety of social and ethnic groups represented at all levels of the business. We believe that breaking down the barriers that have traditionally restricted access to the labour market will encourage job opportunities for all. Our Business Resource Groups (BRG) and Unity Council include representation from our key regions: North America, APAC, and UK &amp; Europe. Under the direction and leadership of our Group CEO the BRGs bring together ED&amp;I leadership and governance balanced with Group-wide, regional and brand-specific actions. Our strategy is based on data, qualitative intelligence from a global survey, participation from regional committees and aims to make Impellam a more diverse and inclusive business wherever we operate. We continue to be recognised for our ED&amp;I efforts receiving several accolades in the year. In 2022, Guidant Global was ranked as the top EMEA talent solutions provider for diversity and inclusion (D&amp;I) in the TALiNT Partners Talent Solutions Power List as well as being named Disability Confident Leader.</p><p>&nbsp;</p></details><details class="mce-accordion"><summary>Training</summary><p>We provide our people with a multi-faceted and agile development pathway to enable high performance and increase retention of our people and customers alike. Our approach to sustainable development is through fostering a culture of curiosity. We offer a blend of digital &lsquo;on demand&rsquo; learning complemented by live digital coaching and in-person resources. The &lsquo;Initiate and &lsquo;Enhance&rsquo; learning collections encourage people to be freed from old habits, unlock their potential, and thrive through change. In 2022, we refreshed our leadership development programme and launched the &lsquo;Inspire Collection&rsquo;. As a result, 65% of our managers have embarked on this personalised learning journey focusing on the key areas of Virtuoso leadership &ndash; emotional intelligence, coaching and leading change.</p><p>&nbsp;</p></details><details class="mce-accordion"><summary>Our culture of Virtuosity</summary><p>At the heart of our integrated, collaborative business model is a virtuous circle of making and keeping promises, engendering trust and loyalty. By keeping our promises, we retain clients, candidates, colleagues and investors for longer, and reap the benefits of that longevity. Our culture of Virtuosity is created by passionate people who are committed and driven to find better ways to deliver the right solutions. We make sure that the &lsquo;Beautiful Basics&rsquo; are in place and deeply embedded in all of our businesses, all of the time, and we invest to sustain and enhance our business, underpinned by innovation in our combined portfolio of services.</p></details><details class="mce-accordion"><summary>Modern slavery</summary><p>As part of the Group&rsquo;s mission to find people fulfilling work, we strongly oppose modern slavery in all its forms and will try to prevent it by any means that we can. We expect anyone who has any suspicions of modern slavery in our business or our supply chain to raise their concerns without delay. In line with the Modern Slavery Act 2015, we annually review internal and external measures to ensure we are doing what we can to prevent slavery and human trafficking in our businesses and in our supply chains. Our policy is available on our website at&nbsp;<a href="http://www.impellam.com/" target="_blank" rel="noopener noreferrer">www.impellam.com</a>.</p></details><details class="mce-accordion"><summary>Health and Safety</summary><p>We are committed to meeting all the requirements of relevant health and safety legislation. Formal policies are in place throughout the Group and they are regularly reviewed and updated to reflect changes in legislation and best practice. The Group requires all colleagues to comply with these.</p></details><details class="mce-accordion"><summary>Anti-bribery</summary><p>We have a commitment to carrying out business fairly, honestly and openly. We also have zero tolerance towards bribery. Our Bribery Policy is in place to provide relevant guidance and information to all our people in compliance with the law relating to bribery and corruption, in particular the Bribery Act 2010 (&lsquo;the Act&rsquo;). We are determined to maintain our reputation as a business that will not tolerate fraudulent or corrupt dealings &ndash; whether they are attempted against us from outside, from within our own workforce, or towards our clients or suppliers.</p></details><details class="mce-accordion"><summary>Community</summary><p>Impellam brands individually work with charities that support local communities and come together as a group when a big impact is needed.</p><p>Following the invasion of Ukraine, Impellam people quickly mobilised a cross-brand taskforce to help displaced Ukrainian people find jobs in the UK. A digital campaign was quickly launched, complete with a chatbot in Ukrainian, and a Ukrainian national was brought into the team to provide additional support to those arriving in the UK with CV writing and interviews. Many people have been supported to navigate job seeking in a new country. All profit from placing refugees, combined with an employee donation match scheme, has generated &pound;27k for the International Red Cross.</p><p>Other community support initiatives have included inspiring the next generation of STEM talent with school visits, mock interviews and learning to code, work with HMP Drake Hall on inmate rehabilitation, taking part in Impellam-sponsored Pride marches and cleaning beaches in the UK and Australia.</p><p>Impellam people have an additional day of paid leave that they can use specifically for volunteering. They have used this time to raise money for charities through running, swimming, cycling and walking, as well as making donations to foodbanks around the UK to help with the cost-of-living crisis.</p><p>A colleague from Guidant Global beat his own world-record finishing time for completing the London Marathon in a nonracing wheelchair, raising money for WhizzKids.</p></details><details class="mce-accordion"><summary>Environment</summary><p>Although we are a service-based organisation with no manufacturing facilities and limited transportation requirements, we are still committed to following environmental best practices in the day-to-day conduct of our business. This includes the use of sustainable and/or recyclable materials when available. A regular review of the potential impacts on the various businesses is undertaken and parts of the Group have achieved certification to ISO 14001 in relation to their environment management systems.</p></details><details class="mce-accordion"><summary>2022 energy and carbon reporting</summary><p>This year we have calculated our environmental impact across Scope 1, 2 and 3 (selected categories) emission sources for the UK only. Our emissions are presented on a location basis (using the UK grid emissions intensity) and our emissions are 894,249 kgCO2e (2021: 969,569 kgCO2e), which is an average impact of 442 kgCO2e per &pound;m revenue (2021: 582 kgCO2e per &pound;m). We have calculated the emission intensity metrics on both a revenue and colleague basis, which we will monitor to track performance in our subsequent environmental disclosures. The methodology used to calculate the Greenhouse Gas (GHG) emissions is in accordance with the UK Government GHG Conversion Factors for Company Reporting (2022).</p></details><details class="mce-accordion"><summary>Energy and carbon action</summary><p>Our focus in the past year has been to extend and encourage working behaviours that are less impactful, which has resulted in us being able to continue to rationalise our property footprint which continues to decrease as leases expire. Where the need for a physical location remains, we have looked to share spaces across multiple operating businesses and increasingly utilise serviced offices and workspaces. Most businesses have also reduced the amount of time they&rsquo;re physically in the offices, which itself drives reductions in energy consumption.</p><p>Whilst not directly affecting the Scope 2 emissions reporting, the Group completed its first full financial year of purchasing 100% renewable electricity generated only through wind, solar and hydro for all of its UK operations.</p><p>The business has also had in place an electric vehicle salary sacrifice scheme available to all UK employees and to support this initiative have invested in and installed nine EV Charging Points at the UK Head Office.</p><p>Finally, the Group intends to fulfil its promise of achieving Carbon Neutrality and we will be offsetting our carbon emissions as stated above utilising the PAS2060 framework which will be published on our website in due course.</p><p>The business remains committed to achieving Net Zero by 2050 and work will continue on the development and delivery of a Net Zero strategy this year. The Group will also continue to implement and formalise new processes in preparation for our first TCFD reporting cycle in 2024, as well as participating and reporting under the third phase of the Energy Savings Opportunity Scheme (ESOS) throughout the year. The business will continue its process of removing all company provided vehicles with the aim of having no owned or leased vehicles by the end of 2023 and will continue to offer the EV scheme to all employees.</p></details><details class="mce-accordion"><summary>Task Force on Climate-related Financial Disclosures (&lsquo;TCFD&rsquo;)</summary><p>TCFD reporting is important to effective ESG and climate risk management. It will also help us to meet the growing stakeholder demand to understand how climate change could affect Impellam as well as the effects our operations have on the&nbsp;climate.</p><p>In 2022 we continue the initial steps on the roadmap to TCFD reporting and will include the required TCFD disclosures when Impellam falls in scope for the financial year 2023. The Group will continue to monitor the significance of climate related risks (including existing and emerging regulatory requirements), implement mitigating activities, and disclose in line with materiality to the Group. At present, these risks are not considered to have a material impact for the Group.</p></details><details class="mce-accordion"><summary>Emissions and energy usage</summary><table border="1" cellspacing="1" cellpadding="1"><tbody><tr><th>&nbsp;</th><th>Emission Source</th><th>2022</th><th>2021</th></tr><tr><td>Scope 1 (kgCO2e)</td><td><p>Natural gas Company and leased vehicles Heating oil</p><p>Gas Combustion</p></td><td><p>198,801</p><p>185,295</p></td><td><p>99,656</p><p>237,835</p></td></tr><tr><td><strong>Total Scope 1 (kgCO2e)</strong></td><td>&nbsp;</td><td><strong>384,096</strong></td><td><strong>337,491</strong></td></tr><tr><td>Scope 2 (kgCO2e)</td><td>Electricity</td><td>283.044</td><td>576,976</td></tr><tr><td>Scope 3 (kgCO2e)</td><td>Colleague cars</td><td>227,109</td><td>55,102</td></tr><tr><td><strong>Total kgCO2e</strong></td><td>&nbsp;</td><td><strong>894,249</strong></td><td><strong>969,659</strong></td></tr><tr><td><strong>Total energy usage (kWh)</strong></td><td>&nbsp;</td><td><strong>4,299,344</strong></td><td><strong>4,631,709</strong></td></tr><tr><td>Normaliser</td><td>KgCO2e per &pound;m revenue</td><td>442</td><td>582</td></tr></tbody></table></details>

<h3>Our Integrated, Collaborative Business Model</h3>

<h3>Responsible business</h3>
<p>Our commitment to sustainability underlines our responsibility to build long-term value for all our stakeholders, supported by sound policies, good governance and positive actions.</p>

<h3>Our Priorities and What They Mean</h3>

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<h2>Subscribe to our newsletter</h2><p>up to date with Impellam group</p>

<h2>Turn to Impellam Group</h2><p>As one of the largest workforce and STEM talent solutions companies in the world, you will have access to thousands of jobs when you register with Impellam. Once you have registered using the chatbot above, our team will contact you as soon as possible about potential positions that may be of interest to you.</p><p>We wish you the very best of luck in your job search as well as settling into life in the UK.&nbsp;Please share this page with other Ukrainian refugees looking for work in the UK.</p>

<h2>Insights</h2><p>Our subject matter experts share their deep industry knowledge to help shape your workforce and talent strategy.</p>

<h1>Jobs for Ukraine</h1><p><span style="background-color: rgb(255, 255, 255);">After the outbreak of war in Ukraine, when refugees started arriving in the UK, we quickly created a tech-enabled solution to help those settling to find work. We mobilised an integrated Impellam team to come together and to help refugees find work – with any profit from placements being donated to the International Red Cross.</span></p>

<h2>Our Commitment</h2>
<p>Impellam Group is dedicated to fostering an equal, diverse, and inclusive organisation across all our locations in the UK and Ireland, Europe, the United States, and Australia. We work to ensure our organisation reflects the diversity of the communities we serve.</p>

<h1><strong>Manchester Pride</strong></h1>

<h1>Our Mission and Vision</h1>
<p>We&rsquo;re a purpose-led organisation.<br>Our purpose, mission and vision serve to unite us and drive us to collaborate and bring the fullest capabilities of Impellam together.​</p>

<h1>We care about the power of work</h1><p>Our operations span North America, Asia Pacific and the UK &amp; Europe. 1,800 people united by one purpose, one culture and one driving force that we call Virtuosity.</p><p><br></p>

<h2>Impellam has been recognised as leaders in the industry</h2>

<h1>Our people</h1>
<p>At Impellam, it&rsquo;s our people who make the difference.</p>

<p class="MsoNormal">Our <strong>Services Procurement</strong> capabilities enable us to not only enhance <em>your </em>procurement capabilities, but also help your business evolve. Using Impellam&rsquo;s market-leading expertise and strategic specialists, we create and implement procurement and purchase strategies that drive improved category management, budget optimisation and spend analysis and efficiency.</p>

<h2>Unique in the market</h2><p>Our approach is not reliant on technology alone. It’s a holistic, integrated solution that includes talent marketing and talent delivery expertise - underpinned by the latest technology. We work in partnership with you to develop a bespoke direct sourcing strategy and build talent communities.</p>

<h2>Impellam have been recognised as leaders in the industry</h2><p>Impellam Group is one of two companies globally named a Leader in the Everest Group PEAK Matrix® for Contingent Workforce Management (CWM) and Services Procurement/Statement of Work (SOW) as well as UK IT Contingent Talent and Strategic Solutions PEAK Matrix® with our brands.</p>

<h2>Solutions to build better businesses</h2>

<h2>Why STEM Council for Good?</h2><p>The&nbsp;Impellam&nbsp;Group has strong ties to STEM with Bartech, Lorien and SRG, and the future points to the science, technology,&nbsp;engineering,&nbsp;and mathematics space as one that will continue to grow and thrive.</p><p>The STEM Council for Good brings together everyone who is interested in STEM careers, at all levels of experience, whether they are career pivoters, veterans, military spouses, recent graduates, etc. with experts already working in the STEM field.</p><p>There are significant changes to be made in the underserved communities considering careers in STEM and&nbsp;STEM&nbsp;Council for Good is positioned to help lead those changes.</p><p><strong>Be a part of the future, today.&nbsp;Join today!</strong></p>

<h2>Supporting North America Organizations</h2>

<h1>What we do for the STEM community in North America</h1><p>STEM Council for Good partners with diverse non-profit organizations and STEM companies to create pathways for&nbsp;everyone&nbsp;considering&nbsp;a career&nbsp;in STEM.</p><p>&nbsp;</p><h1>&nbsp;</h1>

<h2>Our&nbsp;Impellam&nbsp;STEM leaders are some of the most recognized in the industry.</h2>

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<h1><span style="background-color: rgb(255, 255, 255);">Environment, Social &amp; Governance (ESG)</span></h1>
<p>Our ESG strategy is a key focus.</p>
<p>Increasingly people are looking to businesses to lead the way on environmental, social and economic sustainability. Through the power of work, we change lives, we change businesses, and we change futures.</p>

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<h1>Culture of Virtuosity</h1><p>It&rsquo;s how we do what we do. We are united by one purpose, one culture, one driving force.​&nbsp;</p><p>We call it Virtuosity. It&rsquo;s why we&rsquo;re different. It&rsquo;s our determination to do even more and to always be ambitious and brave for our customers and candidates.​</p>

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<h1>Work with us</h1><p><span style="background-color: rgb(255, 255, 255);">Could you be our next Virtuoso? Browse the latest career opportunities.</span></p>

<p data-pm-slice="1 1 []"><strong>Client Services Manager</strong></p>
<p><strong>Location:</strong> Coventry &amp; Manchester (hybrid, with regular on-site presence at both sites)<br><br>Lorien is looking for an experienced <strong>Client Services Manager</strong> to lead a key client programme, overseeing service delivery and stakeholder engagement across <strong>RPO and MSP</strong>. This is a senior, consultative role with a strong commercial and growth focus ideal for someone who enjoys building trusted relationships, leading teams, and improving service performance.</p>
<p><strong>What you'll be doing</strong></p>
<p>In this role, you'll take ownership for client relationship management, delivery performance and account development.</p>
<ul>
<li>Lead and develop an on-site account team, driving high performance and service</li>
</ul>
<ul>
<li>Build strong senior stakeholder relationships and act as an escalation</li>
<li>Ensure delivery against KPIs/SLAs and drive continuous improvement across the service</li>
<li>Identify and convert growth opportunities across the account (retention, expansion and new service lines)</li>
<li>Maintain oversight of commercial performance (financial forecasting / budget awareness)</li>
</ul>
<p><strong>Location / travel</strong></p>
<p>This role requires regular on-site presence <strong>2-3 days per week</strong>, travelling between <strong>Coventry and Manchester</strong>. Travel between sites is essential.</p>
<p><strong>What we're looking for</strong></p>
<ul>
<li>Senior experience within <strong>RPO/MSP</strong> programmes</li>
<li>Strong senior stakeholder management skills, with credibility at exec level</li>
<li>Confident people leadership</li>
<li>Commercial mindset able to identify and deliver account growth opportunities</li>
<li>Comfortable working autonomously in a fast-paced, change-driven client environment</li>
</ul>
<ul>
<li>Experience managing change within a client account and influencing across internal/external stakeholders</li>
</ul>
<p><strong>Why Apply?</strong></p>
<ul>
<li>Opportunity to lead a strategically important account</li>
<li>High trust, high autonomy environment</li>
<li>Exposure to senior stakeholders and complex client challenges</li>
<li>Clear scope to grow the account and progress your career</li>
<li><br>Lorien is an award-winning technology, digital, and professional talent solutions specialist part of Impellam Group is one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people‑first culture, Impellam delivers inclusive, future‑focused workforce solutions that help organisations secure mission‑critical skills and achieve long‑term growth.</li>
</ul>
<p>We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.</p>

Client Services Manager

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