Senior Talent Consultant

Impellam Group

Senior Talent Consultant

Position Profile

The contents of this role profile outline the role and responsibilities of the Senior Talent Consultant and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes.

Position objective:

As the Senior Talent Consultant, you will be part of a dynamic Program Management Office team assigned to a specific Guidant Global MSP client. You will be empowered to deliver on the flawless execution of the day-to-day operations in conjunction with the Client Sponsor and with the support of a dedicated Service Delivery team and Shared Back-Office Services team. We are looking for an experienced MSP Professional with incredibly high integrity, an inquisitive mind, and a passion for operational and customer service excellence.

Commitment to our culture, values, and behaviors:

Achievement of the position objectives and key responsibilities is attained by:

• Fostering collaboration and building strong connections that drive Impellam's strategy and initiatives forward.

• Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture.

• Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.

Key responsibilities:

Program Management your top priority will be ensuring successful delivery of the ongoing program requirements including, but not limited to: 

• Day-to-Day Operations - work closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels. 

• Supplier/Vendor Operations - actively manage the reporting and KPIs to ensure supplier performance for appropriate job category coverage, response timing and candidate quality, ongoing supplier rationalization and optimization. 

Billing, Reporting & Analytics ensure accurate and timely billing, reporting and ongoing analysis (includes both scheduled and ad hoc requests); prepare weekly and monthly status reports on program activity and issues. 

• Project Management - overall responsibility for management and implementation of program/project modifications and enhancements. 

• Continuous Improvement - use experience, data, and analytics to drive improvements in program process, utilization, and satisfaction. 

• Escalation Management - proactively identify and successfully manage through day-to-day issues that impact program performance and client satisfaction levels. 

• VMS Management - build a strong relationship with the VMS Supplier to ensure system performance to meet customer expectations 

• Experienced with Business Intelligence Tools - Power BI preferred. 

Client Management 

• Client Relationship & Satisfaction Management - develop and maintain business relationships with key client stakeholders and hiring managers. 

• General Thought Leadership - be viewed as the subject matter expert to the client; provide ongoing training and education for HR, Procurement & Client Hiring Managers. 

• Communication - delivery of relevant corporate, client and team communications. 

• Issue Resolution - ongoing management and resolution of any program/team/people issues. 

Workplace Health, Safety, and Environmental Compliance:

At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.

Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.

You will meet our HSE obligations by committing to:

• Seek to prevent injury to any employee, customer, worker, or contractor.

• Actively participating and completing compliance training as required.

• Consider the safety implications of decisions.

Work experience and attributes:

Essential:

Knowledge of: 

• Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), Human Resources (HR) 

• Experience leading teams to meet service level agreements and key performance indicators relevant for MSP business performance 

• Strong experience, and detail orientation, in report development, management, and QA 

• Experience in identifying and leading initiatives for process improvement 

• Project Management experience. 

• Effective communication, presentation, time management, organization, and planning techniques 

• MS Excel and MS PowerPoint 

• Experienced with Business Intelligence tools and driving decisions using analytics 

Ability to: 

• Demonstrate a track record of growing and maturing client relationships

• Demonstrate fiscal responsibility for account management

• Manage by influence

• Demonstrate excellent communication

• Problem solve and present conceptual information to all levels of internal and external management

• Initiate, recommend, or provide solutions through designated channels

• Build and execute project plans

• Manage data collection and reports for regular and ad hoc reporting needs