Talent Engagement Coordinator

Talent Engagement Coordinator

Based from our Luton office (with some travel into London as required)

£25,000-£26,000 + benefits

Do you thrive on the phone, building relationships and helping people ? If so, we'd love to hear from you.

We're looking for a Talent Engagement Coordinator to join our growing team and become the first point of contact for our community of contract workers supporting them from initial onboarding, during their assignment right through to the end of their contract.

What you're be doing

• Being the friendly, reassuring voice on the other end of the phone for workers who get in touch, whether they've got a question, a problem, or just need some support.
• Logging, triaging, and resolving enquiries quickly and accurately, escalating the trickier ones when needed.
• Being part of our candidate engagement programme
• Guiding new starters through onboarding and making sure they feel informed, prepared, and ready for day one.
• Supporting workers as they come to the end of an assignment, including exit interviews and helping them find their next opportunity with us.
• Keeping accurate records and helping spot patterns or trends that could improve the service for everyone.

What we're looking for

You might have worked in a call centre, customer service, HR administration/onboarding, or recruitment, what matters most is that you can pick things up quickly and genuinely care about people.

You'll be a great fit if you have:

• Excellent communication skills, both on the phone and in writing.
• Enjoy a busy, fast-paced phone-based role.
• Strong organisational skills and an eye for detail.
• A fast learner's mindset and confidence using Microsoft Office and digital tools.

Important information - security clearance

This role sits within a central government environment, so successful candidates will need to go through an enhanced security clearance process.

What's on offer:

• Salary of £25,000-£26,000, depending on experience (plus benefits).
• A clear, structured career path
• A supportive, people-focused team culture.
• The chance to make a genuine difference to people's working lives, every single day.

About Us

We're part of Guidant Global, within the Impellam/Headfirst Group where human ambition meets intelligent technology. We're a team that thinks differently, acts boldly, and is proud to deliver an outstanding service.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.