Employee Experience Ambassador

Guidant Global

Employee Experience Ambassador

Remote – Southfield, MI

 

The Employee Experience Ambassador is responsible for the processing and coordination of all activities associated with W-2 payroll workers as requested through our MSP service offering. These workers can engage through multiple means; customer identified workers, transitioned workers from other suppliers and workers who do not qualify as Independent Contractors. The Employee Experience Ambassador will be responsible for managing on-boarding activities, contractual compliance, and ongoing worker administration. 

 

Key Responsibilities:

Coordinate with Customers, candidates, Payroll, and other internal departments for the purposes of engaging resources as W2 payroll employees where appropriate so that candidates may be engaged to support Bartech customers appropriately. 

 

Duties include:

• Act as single point of contact for Pre-Selected/Pre-Identified W2 employee candidates
• Present offer of employment, coordinate start dates
• Collect missing onboarding and background documents.
• Thoroughly explain the onboarding process to the candidate
• Coordinate all new hire paperwork.
• Understand and communicate benefits and company policies.
• Communicate with Program Management Office (PMO) regarding the status of new candidates in process.
• Oversee compliance requirements.
• Participate in Quarterly/Annual audits for assigned customers.
• Weekly reconciliation of Pay VS Bill.  Complete Timecard adjustment, provide correct training to associates to avoid future corrections.
• Work individually or with team members to complete employee orientations.
• Comply with company rules, regulations, policies, procedures work instructions.
• Responsible for performance of Quality System procedures related to this job description.
• Act as a liaison with HR regarding ADA/FMLA requests
• Maintain contact with employees to ensure an overall enjoyable employment experience.

Required Skills:

Knowledge of:

• Recruiting and Staffing Industry
• Adhering to Service Level Agreements
• Microsoft Excel, Word, Adobe Acrobat Reader
• Document control and management

Ability to:

• Communicate extremely well, both verbally and in writing
• Operating with a sense of urgency
• Think critically.
• Organize, plan, and prioritize work while being flexible to changing needs.
• Evaluate information to determine compliance with standards.
• Work effectively and strategically with minimal direction.

Other:

• High degree of interpersonal skills
• Written Communication – detailed, organized, and concise, with proper tone and flow.
• Verbal Communication – organized, cogent with professional language and style.
• Listening and comprehension.
• Analysis and Problem-Solving
• Ability to manage multiple activities in a dynamic environment.
• Strong Customer Service background, high sense for urgency
• Team Player 
• Ability to learn and use proprietary technology.
• Ability to work effectively with cross-functional departments and divisions.
• Conduct all interactions with internal and external customers in an ethical, fair, and professional manner.
• Ability to establish positive and strong working relationships with both internal and external customers.
• Flexible, accountable and a team player. 

Required Experience:

• 1-2 years of experience in Human Resources.
• 2-3 years of Customer Service Experience; call center experience is a plus although this is not a call center role.
• 1-2 years of experience within the Staffing, VMS or MSP or similar service industries.

Required Education:

Associates or bachelor’s degree in HR or related field is preferred. High School diploma or equivalent is required. 

 

Impellam NA/ Bartech staffing is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

Accommodation Statement 
If you are in need of an accommodation to participate in the recruitment and hiring process, please contact our Talent Acquisition team at talent_hr@impellam.com.