Client Services Manager

Client Services Manager

Location: Hybrid, Milton Keynes
Salary & Benefits: Competitive package

The Opportunity

We are looking for an experienced leader to join our team and take ownership of delivering exceptional recruitment solutions for our clients. In this role, you will ensure the successful fulfilment of all vacancies issued by the client, while meeting agreed KPIs and SLAs. You will lead the onsite account team, manage client relationships, and drive performance and growth within your allocated areas.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and is passionate about driving operational excellence and business growth.

Key Responsibilities

• Ensure fulfilment of all client vacancies in line with KPIs and SLAs.
• Build and maintain strong relationships with allocated client contacts.
• Lead and develop the onsite account team, managing client engagement and decision-making.
• Take full ownership of financial performance against budget for the business.
• Identify and pursue opportunities for customer account growth.
• Drive continuous service development and improvement plans.
• Ensure compliance with health, safety, and environmental standards.

About You

• Previous senior experience within MSP/RPO or an in-house recruitment environment.
• Strong leadership and team management capabilities.
• Excellent stakeholder management and relationship-building skills.
• Commercial awareness and experience managing budgets.
• Ability to work under pressure and deliver to tight deadlines.
• Strong analytical and problem-solving skills.

What Can We Offer You?

• A competitive salary package.
• 25 days annual leave plus public holidays, and your birthday off.
• Company pension.
• Blended working.
• An environment where your learning and development is supported through a range of various learning tools and courses.

Impellam is a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market leading brands work across a broad spectrum of industries and job categories throughout North America, the UK and Europe and Asia Pacific.

At Impellam we believe in the power of work.​

Through the power of work, we build better businesses and help people lead more fulfilling lives.​

Our strength lies not just in our brands, and their specialist vertical markets and regional knowledge, ​but in how we are united by one purpose, one culture, one ​driving force.​

We call it Virtuosity. It's why we're different. It's our determination to do even more and to always be ambitious and brave for our customers and candidates.

None of this would be possible without a culture based on trust. That's why we have an ambitious vision to be the world's most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers and our investors in equal measure.​

We trust our Virtuosos and give them the freedom and autonomy ​to do the right thing, to adapt and see the possible in the impossible. We make sure people make ​the difference. ​

Together, we can deliver ​a world where you'll always ​have exceptional people ​doing exceptional work.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.