Position Dimensions

Business Unit:

Impellam

Job Band:

NA

Reports to:

TBD

Job Family:

Solutions Architect

Direct reports:

TBD

Job family subset:

TBD

Budgetary Responsibility:

No

Benchmarking code:

AMJ

Position number:

TBD

Document date:

November 2025

Position Profile

The contents of this role profile outline the role and responsibilities of a Solutions Architect and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes.

Position objective:

The Solutions Architect serves as a strategic advisor and technical expert, designing and delivering innovative workforce solutions that align with client business goals. This role partners closely with sales and client stakeholders to create scalable, human-centric strategies, leads proposal development, and ensures a smooth transition from solution design to implementation. The Solutions Architect fosters collaboration across teams, champions digital innovation and continuous improvement, and mentors talent to strengthen organizational capability.

Commitment to our culture, values, and behaviors:

Achievement of the position objectives and key responsibilities is attained by:

· Fostering collaboration and building strong connections that drive Impellam's strategy and initiatives forward.

· Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture.

· Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.

Key responsibilities:

Solution Design & Technical Advisory

· Act as a subject matter expert on MSP, services procurement, and human capital consulting solutions.

· Translate complex client business challenges into tailored, scalable workforce solutions.

· Provide technical guidance and thought leadership during sales cycles, ensuring solution feasibility and alignment with client objectives.

· Pilot and integrate digital labor solutions, applying human-centric design principles to enhance solution frameworks and client experience.

Sales Engineering & Client Engagement

· Partner with sales teams to architect solutions that meet client requirements and strategic goals.

· Deliver compelling presentations and workshops to C-suite executives of Fortune 500 organizations.

· Serve as a trusted advisor, demonstrating executive presence and advanced communication skills throughout the sales process.

· Build and maintain strong relationships with senior client stakeholders, influencing decision-making through strategic insights and consultative engagement.

Proposal Management & Pursuit Leadership

· Oversee the proposal team, ensuring high-quality, compliant, and persuasive RFI/RFP responses for all business unit solutions, including MSP, Service Procurement, SOW, Direct Sourcing, and Consulting and Advisory.

· Manage end-to-end proposal development, including timelines, resource allocation, and quality assurance.

· Facilitate creative collaboration between sales, marketing, and solution teams to produce winning proposals.

Bridge Between Sales, Solution Design & Delivery

· Act as the liaison between sales acquisition, solution design, and implementation teams to ensure seamless handoff and execution.

· Support client onboarding and kick-off activities, aligning expectations and success metrics.

· Monitor early implementation phases to confirm solution integrity and client satisfaction.

Process Facilitation, Coaching & Team Development

· Guide internal teams through structured sales pursuit processes, including workshops and design sessions.

· Coach proposal and creative teams on best practices for storytelling, compliance, and client-centric messaging.

Innovation & Digital Enablement

· Pilot and integrate digital labor solutions into workforce strategies.

· Apply human-centric design principles to enhance solution frameworks and client experience.

Workplace Health, Safety, and Environmental Compliance:

At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.

Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.

You will meet our HSE obligations by committing to:

· Seek to prevent injury to any employee, customer, worker, or contractor.

· Actively participating and completing compliance training as required.

· Consider the safety implications of decisions.

Work experience and attributes:

Essential:

· Bachelor's degree in Business, Engineering, Human Resources, or related field; Master's degree preferred.

· 7+ years of experience in solution design, sales engineering, or enterprise workforce solutions.

· Proven track record of delivering complex solutions to enterprise clients.

· Deep expertise in MSP, services procurement, and human capital consulting.

· Exceptional communication, negotiation, and executive relationship management skills.

· Demonstrated ability to drive innovation and digital transformation.

Core Competencies:

· Solution Architecture & Technical Expertise

· Strategic Client Engagement

· Sales Engineering & Proposal Leadership

· Cross-Functional Collaboration

· Innovation & Digital Enablement

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.