Client Services Manager

Client Services Manager

Guidant Global

London (Hybrid + UK Travel)

Are you looking for an opportunity to support building and embedding a programme from day one ?

We're hiring a Client Services Manager to launch a brand-new workforce solutions programme for a global client.

The Role

As Client Services Manager, you'll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance.

You will initially support the implementation plan of a first-generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW.

This is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations.

Key Responsibilities

• Support the build and embedding of the programme from day one
• Be the day-to-day face of the programme across all levels of stakeholders within the business
• Support implementation and ongoing optimisation of the solution
• Manage supplier performance and governance
• Deliver against KPIs and commercial objectives
• Support and contribute to team development
• Act as an escalation point for client issues
• Identify and support growth opportunities
• Visit client sites regularly across UK (3-4 days per week)

What We're Looking For

• Experience within the staffing sector (MSP, RPO, workforce solutions)
• Strong stakeholder management skills
• Experience supporting complex or multi-site accounts
• Supplier management experience
• Commercial awareness
• Resilient, adaptable and comfortable working under pressure
• Ability to manage change and evolving priorities
• Sector experience within engineering, facilities management, manufacturing, logistics or similar desirable

Why join Guidant Global?

Alongside the opportunity to help shape and support a high-profile high impact programme, you'll benefit from a flexible rewards package:

• Generous annual leave including birthday off and paid volunteering day
• Pension and life assurance
• Employee Assistance Programme and Calm app
• Flexible benefits including private medical, dental, healthcare cash plan and critical illness options
• Employee discounts platform
• Additional options including health assessments, travel insurance and EV scheme

Guidant Global, part of Impellam Group, is a next-generation workforce solutions partner with deep professional expertise and access to a global talent community. Guidant Global delivers agile MSP, SOW and RPO programmes that empower businesses to build flexible, high-performing workforces.

Impellam Group is one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people-first culture, Impellam delivers inclusive, future-focused workforce solutions that help organisations secure mission-critical skills and achieve long-term growth.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.