Talent Management Specialist

Talent Management Specialist
Hybrid with travel to London and Luton

We are seeking a dedicated Talent Management Specialist to join our team. In this role, you will be accountable for delivering an exceptional contractor experience, including providing wellbeing counsel for our Contingent Worker Community. You will be the first point of contact for all Contingent Worker enquiries, ensuring timely and effective responses while collaborating with colleagues and external stakeholders.

Key Responsibilities:

• CLR Activities: Manage onsite and offsite helpdesk for candidate enquiries, log and triage queries, and ensure timely resolution. Act as the first point of contact for escalations and provide regular updates on query status.
• Support Activities: Oversee the candidate journey through onboarding and offboarding processes, support administration tasks, and assist with candidate care programs.
• KPI Management: Improve candidate and hiring manager satisfaction, respond to queries within agreed KPIs, and provide monthly and quarterly customer hub management information.

Skills Required:

• Communication: Ability to communicate with honesty, clarity, and empathy.
• Relationship Building: Use interpersonal skills to build mutually beneficial relationships.
• Collaboration: Thrive in achieving results through teamwork.
• Problem Solving: Take ownership of solving complex problems and delivering continuous improvement.
• Effective Delivery: Focus on delivering projects, services, and outcomes methodically.
• Customer Focus: Provide high standards of service to internal and external customers.
• Resilience: Motivated to push hard to achieve personal and professional goals.

Please Note: You will be required to undergo Security Clearance for the role which will be discussed at application stage.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.