L&D Team Lead

 

L&D Team Leader

Location: Hybrid (Luton base + occasional on‑site in Stevenage)
Contract: Permanent

Salary: Competitive +Attractive Benefits Package
Clearance: Must be eligible for Security Clearance (SC)

About the Opportunity

Guidant Global is launching an exciting new Learning & Development Administration Managed Service within the defence sector. As part of this brand‑new team build, we're looking for a highly organised, people‑focused L&D Team Leader to oversee the day‑to‑day operation of this high‑profile service.

You'll lead a team of six L&D Coordinators, ensure the successful delivery of more than 16,000 training bookings per year, and act as the key operational link between internal stakeholders and suppliers. If you thrive in fast‑paced environments, love bringing structure to complexity, and enjoy developing people, this role is for you.

What You'll Be Doing:

Team Leadership & Coaching

• Lead, support and mentor a team of up to 6 L&D Coordinators
• Run regular 1:1s, identify development needs, and build capability
• Ensure strong coverage and balanced workload across the team

Operational Delivery

• Oversee daily workflow: training requests, enrolments, cancellations, rebookings
• Monitor SLAs, data integrity and service quality
• Step in to support hands‑on admin work when required
• Improve SOPs, processes and reporting workflows

Client & Supplier Interaction

• Act as the primary operational contact for the client's L&D Advisor
• Lead weekly and monthly service review meetings
• Deliver MI, performance insights and risk updates
• Support supplier‑related queries with the Supplier Relationship Manager

Continuous Improvement

• Drive QA standards across the service
• Encourage team innovation and smarter ways of working
• Contribute to the set‑up and evolution of this new service line

Essential Skills & Experience

• 3+ years in operations, managed services or service delivery
• Experience leading and developing people
• Strong analytical skills and organisational capability
• Excellent written communication
• Proficient in Excel and PowerPoint
• Eligibility for Security Clearance (SC)

Desirable

• Experience in L&D or training administration
• MSP/shared services background
• Project management exposure
• Defence/public sector experience
• Comfortable working in high‑volume, process‑driven environments

About You

• You're someone who:
• Leads with warmth, clarity and accountability
• Thrives balancing people leadership with hands‑on delivery
• Has an eye for quality, accuracy and continuous improvement
• Enjoys working collaboratively in a supportive team
• Is flexible, adaptable and comfortable with hybrid working
• Can travel to Stevenage when required for on‑site trainer support or client meetings

Why Join Guidant Global?

At Guidant, part of the Impellam Group, we foster a culture of innovation, ownership, collaboration and staying human. You'll join a new service at an exciting moment, with real opportunity to influence processes, shape delivery, and grow your career.

We're building a team that cares about doing great work, supports each other, and delivers meaningful impact.

Ready to Apply?

If you're passionate about people leadership, operational excellence, and delivering an exceptional learning experience for a major UK defence organisation, we'd love to hear from you.

 

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.